Catastrophe Field Property Adjuster

About the role

As a Catastrophe Field Property Adjuster, you will play a crucial role in inspecting properties damaged by various perils, including wind, hail, water, lightning, fire, and more. Expect to travel up to 90% of the time to perform inspections anywhere in the United States, including overnight travel. Your daily tasks will include driving to properties, conducting inspections, evaluating policies and endorsements for coverage, preparing estimates in the Xactimate program, and settling claims on site with customers. This role follows a 10-day on and 4-day off schedule, with 12-hour workdays throughout the year.

In instances where travel is not possible or weather conditions do not permit on-site inspections, you will handle claims remotely through the ClaimsX Video Collaboration platform.

Responsibilities

• Live into Allstate’s Claims Culture by caring, empowering, and restoring, demonstrating compassion, clarity, and commitment in each property claim.
• Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process, incorporating their preferred communication methods.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Utilize multiple tools (e.g., estimate software, job aids, settlement platforms) to solve problems efficiently in a fast-paced environment.
• Protect the company financially by adhering to policy agreements and maintaining clear, accurate, and timely documentation in the claims system.

Requirements

• Valid driver’s license and willingness to travel 90% of the time, including overnight stays anywhere in the United States.
• Ability to work weekends and holidays based on the claims schedule.
• Ability to carry a 50-pound ladder and access up to a 6/12 pitch on a 1- or 2-story roof.
• Must be 21 or older to rent a vehicle per Allstate policy.
• Minimum internet bandwidth of 50 MB down/50 MB up when working remotely.
• This position is not available for residents of California, Alaska, Hawaii, Washington, or Puerto Rico.

Qualifications

• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements (preferred).
• Excellent communication and interpersonal skills to provide exceptional customer service (preferred).
• Strong organization skills and attention to detail with a focus on delivering high-quality work (preferred).
• Previous experience as an outside adjuster (highly desired).
• Proficiency in using Xactimate or other relevant estimating software (preferred).

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Time Management
• Working Independently
• Xactimate

Benefits

• Day 1 benefits package, including time off, healthcare, and retirement.
• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in the role.
• Comprehensive benefits, including a 401K/pension, education reimbursement, and programs to balance work with personal life.
• Monthly connectivity reimbursement for eligible remote employees.
• Company-provided technology setup (laptop, monitors, headset, keyboard, and mouse).

Visit www.allstategoodlife.com to learn more.

Pay

Base compensation offered for this role is $56,000–$105,000 annually, based on experience and qualifications.

Schedule

• 10-day on, 4-day off schedule with 12-hour workdays throughout the year.

Additional Information

• As a condition of employment, you may be required to obtain an adjuster and/or appraiser license, including passing an additional background check with the Department of Labor. If applicable, you must secure the license(s) within 60 days of hire.
• Individuals with an active insurance license must terminate all existing appointments prior to onboarding and may not hold outside appointments during employment.
• Applicants holding a resident producer license who are seeking an adjuster role must formally surrender that license when instructed by the licensing team.
• Eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses (e.g., Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License). Rehired Allstate employees are not eligible.
• Candidates offered this position will be required to submit to a background investigation.
• Allstate generally does not sponsor individuals for employment-based visas for this position.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet with minimum speeds of 50 MB download and 5 MB upload is required.