Cashier Associate

About the Role

Increases customer confidence and loyalty by providing accurate, fast and courteous customer checkout. This individual effectively scans, packages and receives payment for customer purchases and expedites the flow of groceries through the checkout lane while maintaining financial responsibility in their service lane.

Responsibilities

• Creates an environment that enables customers to feel welcome, important and appreciated to increase customer confidence and loyalty (30% of time).
• Listens to and appropriately escalates customer concerns to management with a positive attitude.
• Stocks front-end products; restocks and uses supply items efficiently to eliminate waste and maintain low supply costs.
• Manages lane according to service standards and assists in training new cashiers.
• Uses the Point of Sale (POS) system and handles various tenders such as cash, checks, credit, debit, SNAP EBT, offline SNAP EBT, WIC, rain checks, reward offers, and coupons according to company policy (30% of time).
• Understands and adheres to company limits on cash shortages and/or overages and works honestly to control loss.
• Adheres to guidelines on restricted sale items (alcohol, tobacco, etc.).
• Assists customers in unloading purchases onto the conveyor belt at checkout (20% of time).
• Packs customer purchases to prevent damage, pushes groceries in a shopping cart to the customer’s car, and loads groceries into the vehicle.
• Checks the price of merchandise in all departments as needed.
• Collects shopping carts from the parking lot and other areas and returns them to designated areas (10% of time).
• Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained.
• Adheres to all regulatory compliance requirements pertaining to food safety, USDA, Country of Origin Labeling (COOL), and Department of Agriculture (DOA).
• Executes all product recalls and withdrawals in a timely manner, ensuring items are secured and removed from customer access.
• Reinforces safety programs by complying with safety procedures and inspecting and identifying unsafe conditions to report to store management.
• Notifies management of customer or employee accidents, safety risks, or issues, and illegal activity, including robbery, theft, or fraud.
• Ensures adherence to wage and hour policies and regulations.
• Cultivates a culture of safety within the store, ensuring all associates have received necessary safety training.
• Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized.
• Ensures equipment is in good repair; reports and assists with remediation of safety hazards within the department.
• Performs other job-related duties as assigned.

Requirements

• High School diploma or GED (preferred).
• 0–3 years of relevant experience.
• Customer service skills and effective communication skills.
• Ability to handle stressful situations.
• Basic computer skills required to participate in online training.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Preferred: Spanish language skills.

Physical Demands & Working Conditions

• Regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or feet.
• Frequently required to reach at waist level or overhead, carry, push, or lift up to 30 lbs.
• Occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 10 ft.
• May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions.
• Frequently required to twist back and/or neck, walk on slippery or cluttered floors, work with hazardous equipment, and be exposed to sharp objects.
• Occasionally exposed to loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and other toxins.
• Required to use cleaning supplies, office equipment, register, pricing gun, scales, scanner, and material handling equipment (racks, carts, pallet jacks, shopping carts).
• Pulling requirement: up to 250 lbs.
• Lifting requirement: up to 30 lbs.
• Personal Protective Equipment: goggles, gloves, back brace.

Shift(s): Varied shifts.