Cashier Associate

About the Role

Increases customer confidence and loyalty by providing accurate, fast, and courteous customer checkout. This individual effectively scans, packages, and receives payment for customer purchases while expediting the flow of groceries through the checkout lane. Maintains financial responsibility in their service lane.

Responsibilities

• Creates an environment that enables customers to feel welcome, important, and appreciated to increase customer confidence and loyalty (30% of time).
• Listens to and appropriately escalates customer concerns to management with a positive attitude.
• Stocks front-end products; restocks and uses supply items efficiently to eliminate waste and maintain low supply costs.
• Manages lane according to service standards and assists in training new cashiers.
• Uses the Point of Sale (POS) system and handles various tenders such as cash, checks, credit, debit, SNAP EBT, offline SNAP EBT, WIC, rain checks, reward offers, and coupons according to company policy (30% of time).
• Understands and adheres to company limits on cash shortages and/or overages and works honestly to control loss.
• Adheres to guidelines on restricted sale items (e.g., alcohol, tobacco).
• Assists customers in unloading purchases onto the conveyor belt at checkout (20% of time).
• Packs customer purchases to prevent damage, pushes groceries in a shopping cart to the customer’s car, and loads groceries into the vehicle.
• Checks the price of merchandise in all departments as needed.
• Collects shopping carts from the parking lot and other areas and returns them to designated areas (10% of time).
• Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained.
• Adheres to all regulatory compliance requirements, including food safety, USDA, Country of Origin Labeling (COOL), and Department of Agriculture (DOA).
• Executes all product recalls and withdrawals in a timely manner, ensuring items are secured and removed from customer access.
• Reinforces safety programs by complying with safety procedures and inspecting and identifying unsafe conditions to report to store management.
• Notifies management of customer or employee accidents and reports all safety risks, issues, or illegal activity, including robbery, theft, or fraud.
• Ensures adherence to wage and hour policies and regulations and cultivates a culture of safety within the store.
• Ensures all associates have received necessary safety training and that Hazardous Assessments are posted for reference.
• Ensures Personal Protective Equipment (PPE) is available and utilized by associates executing tasks within the department.
• Ensures equipment is in good repair and reports or assists with remediation of safety hazards (e.g., lock out/tag out of equipment).
• Performs other job-related duties as assigned.

Requirements

• High school diploma or GED (preferred).
• 0–3 years of relevant experience; supervisory experience is a plus.
• Customer service skills and effective communication skills.
• Ability to handle stressful situations.
• Basic computer skills required for online training.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Skills

• Proficiency in English (Spanish preferred).

Physical Demands & Working Conditions

While performing the essential functions of this position, the employee is regularly required to:

• Stand or walk on various types of flooring and utilize manual dexterity.
• Talk, see, hear, smell, and perform repetitive movements with both hands and/or feet.
• Frequently reach at waist level or overhead, carry, push, or lift up to 30 lbs.
• Occasionally sit, balance, stoop, kneel, crouch, and climb up to 10 ft.
• Work in indoor, outdoor, cold, freezing, heated, and wet/humid conditions.
• Be exposed to loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and other toxins.
• Frequently twist back and/or neck, walk on slippery or cluttered floors, work with hazardous equipment, and be exposed to sharp objects.

Required equipment includes cleaning supplies, general office equipment, register, pricing gun, scales, scanner, and various material-handling equipment (e.g., racks, carts, pallet jacks, shopping carts). Preferred equipment includes a baler/compactor and box cutter. Personal Protective Equipment (PPE) such as goggles, gloves, and back braces may be required.

Pulling requirement: up to 250 lbs. Lifting requirement: up to 30 lbs.

Schedule

Varied shifts.