Cash Poster - Contract
About the role
The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. Founded in 2014, Kestra unites modern wearable technologies with proven device therapies to deliver high‑quality, technically performant solutions that prioritize patient comfort and dignity. The Cash Poster is responsible for accurately and timely posting of all financial transactions into the revenue cycle management system, including third‑party and patient payments, insurance denials, refunds, write‑offs, and adjustments. This role also provides support services to the revenue cycle team, processes incoming mail, prints and mails paper claims and appeals, prepares backup documentation for audits, and maintains consistent productivity in a fast‑paced, changing environment. This is a contract position with potential to convert to full‑time and requires onsite work at Kestra’s headquarters in Kirkland, WA.
Responsibilities
- Accurately and timely post revenue‑related A/R payments and/or denials (check, electronic, credit card) to patient accounts in Bonafide (DME billing software)
- Research and resolve unapplied/unidentified cash receipts
- Reconcile payments and shortages for both paper and electronic EOBs
- Balance each posting batch
- Research, track, and trend payment discrepancies; communicate trends and items requiring attention
- Research deposit status and resolve posting errors
- Assist with month‑end close functions
- Reconcile and resolve credit balances, including processing refunds as appropriate
- Respond to collector requests for adjustments and write‑offs
- Process all mail received at the corporate office, ensuring proper distribution
- Provide support functions: scanning medical records and paper EOBs, printing and mailing paper claims and appeals, preparing backup documentation for internal and external audits
- Meet individual and team goals with minimal errors as assigned by the Billing Manager
- Uphold Medicare, Medicaid, and HIPAA compliance guidelines related to billing, collections, and PHI
- Participate in educational activities and attend weekly staff meetings
- Maintain strictest confidentiality; adhere to HIPAA guidelines and the company’s Pledge of Confidentiality
Skills
- Passion: Contagious excitement about the company – sense of urgency; commitment to continuous improvement
- Integrity: Commitment, accountability, and dedication to the highest ethical standards
- Collaboration/Teamwork: Inclusion