Cash Poster - Contract
About the role
The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. Founded in 2014, Kestra unites modern wearable technologies with proven device therapies, delivering high‑quality, technically performant wearable solutions that prioritize patient comfort and dignity. The Cash Poster is responsible for accurately and timely posting of all financial transactions into the revenue cycle management system, including third‑party and patient payments, insurance denials, refunds, write‑offs and adjustments, and provides support services to the revenue cycle team (mail processing, paper claims/appeals, audit documentation). This is a contract position with potential to convert to full‑time, requiring onsite work at Kestra’s HQ in Kirkland, WA. The position is based in an indoor open office environment with minimal typical office noise, and Kestra maintains a drug‑free workplace; testing is a condition of employment.
Responsibilities
- Accurately and timely post revenue‑related A/R payments and/or denials from insurance companies (check, electronic and credit card) to patient accounts in Bonafide (DME billing software)
- Research and resolve unapplied/unidentified cash receipts
- Reconcile payments and shortages for both paper and electronic EOB
- Balance each posting batch
- Research, track, and trend payment discrepancies and communicate trends and/or items requiring attention
- Research deposit status and resolve posting errors
- Assist with month‑end close functions
- Reconcile and resolve credit balances, including processing refunds as appropriate
- Respond to collector requests for adjustments and write offs
- Process all mail received at the corporate office, ensuring proper distribution
- Provide support functions including scanning of medical records and paper EOBs, printing and mailing of paper claims and appeals, preparing backup documentation for both internal and external audits
- Ability to meet individual and team goals with minimal errors as assigned by the Billing Manager
- Uphold Medicare, Medicaid, and HIPAA compliance guidelines in relation to billing, collections, and PHI information
- Participate in educational activities and attend weekly staff meetings
- Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations and the Pledge of Confidentiality
Qualifications
- High School Diploma or GED
- Consistently detailed oriented and thorough
- Advanced organizational and prioritization skills, with strong ability to meet strict deadlines
- Proficient typing skills
- Proficient with Microsoft Excel, Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research
- Preferred: Experience posting medical insurance payments in an electronic billing system
Skills
- Passion: Contagious excitement about the company – sense of urgency; commitment to continuous improvement
- Integrity: Commitment, accountability, and dedication to the highest ethical standards
- Collaboration/Teamwork: Inclusion of team member regardless of geography, position, and product or service
- Action/Results: High energy, decisive planning, timely execution
- Innovation: Generation of new ideas from original thinking
- Customer Focus: Exceed customer expectations; quality of products, services, and experience always top of mind
- Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others; critical skill for pressure situations
Benefits
- Very competitive benefit package including Medical, Dental, 401K with Match, etc.
- Pay equity is an important part of Kestra’s culture; compensation ranges guided by national and local salary surveys, considering experience level and internal equity