Cash Operations Technician - Davenport IA
Join a company that values independence, accountability, and customer service. Cash Depot is the nation's largest independent provider of retail cash management, ATM solutions, consumer financial services, and AirVac systems. Since 1983, we have built our reputation on delivering dependable service, innovative technology, and strong customer relationships nationwide.
Why Join Cash Depot?
We're looking for individuals who enjoy working independently, solving problems, managing responsibilities with minimal supervision, and delivering exceptional service in the field.
What We Offer
- Guaranteed 40-hour work week
- Paid drive time
- 4-day work week (Monday, Tuesday, Thursday & Friday)
- Company vehicle
- $2,000 Sign-On Bonus
- Paid training
- Stable, year-round work
- Profit Sharing Program
- Advancement opportunities
At Cash Depot, your work directly impacts customer success, and we believe in rewarding employees who contribute to that success.
About the Role
As a Cash Operations Technician, you will be responsible for managing cash operations and performing first-line maintenance on ATMs, Smart Safes, and AirVac equipment throughout your assigned territory. This role offers the opportunity to work independently while combining customer service, cash management, route operations, and basic troubleshooting responsibilities.
Responsibilities
Cash Operations
- Replenish ATM cash inventories
- Perform ATM and Smart Safe cash pulls
- Deliver coin orders and process deposits
- Follow all cash handling and security procedures
- Complete route assignments accurately and efficiently
Equipment Support
- Clear ATM jams
- Replenish receipt paper
- Perform machine diagnostics
- Reboot equipment
- Install software updates
- Escalate advanced issues to skilled technical support team
Customer Service
- Build strong customer relationships
- Respond to customer needs professionally
- Communicate effectively with dispatch and operations teams
- Complete all service documentation accurately and on time
Requirements
Qualifications
Required
- High School Diploma or GED
- Valid Driver's License
- Clean Driving Record
- Ability to lift and move equipment as required
- Strong attention to detail
- Excellent customer service and communication skills
- Ability to work independently and manage daily responsibilities
Preferred
- Cash handling experience
- Route-based service experience
- Mechanical or technical troubleshooting experience
- Experience working in a customer-facing field environment
Benefits
- Paid Holidays
- Paid Time Off (PTO)
- Annual Profit-Sharing Bonus Program – from approximately 15% to 20% of annual earnings, which could equate to $6,800 to $9,100 annually for an employee earning $22.00 per hour
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- Company-Paid Short-Term Disability
- Wellness Benefit Programs
- Medical Deductible Reimbursement Program
Physical Demands
Physical Demands Lift/Carry Push/Pull Stand Walk Sit Up to 50 lbs. F F F 51 – 100 lbs. O O F 101 – 150 lbs. O O Over 150 lbs. O O C Physical Demands Manually Manipulate Reach Outward Reach Above Shoulder Climb Crawl Squat or Kneel Bend C F O O O O OJob Duties Weight Requirements
Team Members will encounter the following items while performing their job duties, typically while performing their job independently without the assistance of others, and thus Team Members must be able to lift such items as an essential function of this position:
- Dispenser (part): 34 lbs.
- Coin Bag: 40 lbs.
- Compressor: 40 lbs.
- High Security Base: 60 lbs.
- Coin Box: 60 lbs.
- Concrete Bag: 80 lbs.
- Dolly: 86 lbs.
- Top Compartment: 140 lbs.
- Vacuum Attachment: 310 lbs. (with lifting equipment)
- ATM Machines: 280 – 875 lbs. (with lifting equipment)
Note: ATMs weighing over 875 lbs. require two (2) Technicians.
Other Physical Requirements
- Vision (Near, Distance, Color, Peripheral, Depth)
- Sense of Sound - normal