Cash Operations Technician - Cedar Rapids IA

About the role

Cash Depot is seeking a Field Service Technician to join our team. This position is responsible for the cash operations of ATM and AirVac machines and performs first-line maintenance.

Responsibilities

• Provide cash and courier services to ATM and AirVac customers as required
• Perform courier functions such as cash replenishment, ATM and smart safe pulls, coin delivery, and deposits
• Perform basic first line maintenance functions as needed such as clearing jams, rebooting machine, replenishing receipt paper, running diagnostics, software updates, and escalating issues to tech support for further follow up
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner
• Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers
• Aid other technicians and help train or perform ride along training, as needed
• Must follow all security procedures and policies

Requirements / Qualifications

• High School Degree / GED
• Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer
• Ability to obtain and maintain a DOT Medical Examiner’s Certificate (Federal Medical Certification) is required
• Ability to drive a vehicle over 50% of the shift
• Ability to work in a safe manner when lifting and performing tasks associated with position
• Experience in trouble shooting or electro mechanical work
• Ability to follow the expectations set forth in the Field Service Handbook
• Excellent communication skills, written/verbal with internal and external contacts
• Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver
• Ability to adapt to change in the workplace or assignment of duties

Work Environment

• This job operates in a traveling capacity within a van (and sometimes more depending on assigned route)
• Will be exposed to weather conditions within the specific territory
• This job also involves operation at customer locations (estimated 50% of shift)
• Team Member will receive direction via phone or email
• This role routinely requires the use of lifting equipment, hand tools, iPad and cell phone, etc.