Mobile Maintenance Technician - Clear Lake, Iowa

About the role

This position is operating out of the Clear Lakes, IA area. The ideal candidate will be based in this area to ensure proximity to key service areas.

Responsibilities

• Provide first-class maintenance and support to our customers on operation and maintenance of automated storage and retrieval systems and storage and picking systems installed at our customer’s locations.
• Provide 24-hour maintenance support to customers or according to customer schedule.
• In conjunction with the customer’s on-site maintenance department, provide efficient response to Customers, following a first-time right policy.
• Participate in site-related meetings as and when required, with both the Customer and KNAPP.
• Create strong effective working relationships with customers and their operational agents to enable KNAPP to provide a first-class service.
• Achieve performance standards for output, speed of response and quality of repair and workmanship.
• Provide maintenance support on other issues, including installed system.
• Maintain quality of service by ensuring good quality communication with both customers and KNAPP.
• Implement site quality procedures, safety procedures, and any statutory procedures.
• Hold regular meetings with the Maintenance Operations Manager to discuss activities and progress.
• Provide maintenance service support, including to the installed system.
• Ensure that all spares usage issues are logged accurately and timely with the customer and KNAPP spare parts team.
• Ensure that supplied tools and equipment are well cared for and are always in a presentable/usable condition.
• Be flexible and use skills and aptitudes to the best of your abilities.
• Ensure that all timesheets and documentation are correct and legible, reflect accurate job numbers, and are presented to KNAPP supervisor on a weekly basis for sign off.
• Willing to travel as and where required or requested.
• Train customer’s maintenance team.

Requirements

• Minimum 6 years’ experience in a relevant industry or service.
• Valid driving license.
• Proven track record working independently and on customers sites.

Skills

• Mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing.
• Ability to work within an assigned timeframe to complete reactive repairs.
• Interaction with on-site management, keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner.
• Ability to interpret and work with electrical circuit diagrams.
• Appreciation of health & safety considerations as related to given tasks and ability to carry out risk assessments successfully.
• Mechanical aptitude, including the ability to read assembly drawings.
• Operation of hand tools and ability to assemble parts onto equipment.
• Ability to follow set up instructions, assembly drawings and check lists.
• Attention to detail and exceptional follow-up skills.
• Excellent customer service skills with both internal and external customers.
• Superior communication skills.
• Computer literate with basic Microsoft Office skills.

Benefits

Industry competitive compensation
Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with employer match and no vesting!

Pay

Industry competitive compensation

Schedule

Flexible schedule