Cash Operations Technician - Davenport, IA

About the role

Cash Operations Technician responsible for managing cash operations and performing first-line maintenance on ATMs, Smart Safes, and AirVac equipment throughout assigned territory. Work independently while combining customer service, cash management, route operations, and basic troubleshooting.

Responsibilities

• Replenish ATM cash inventories
• Perform ATM and Smart Safe cash pulls
• Deliver coin orders and process deposits
• Follow all cash handling and security procedures
• Complete route assignments accurately and efficiently
• Clear ATM jams
• Replenish receipt paper
• Perform machine diagnostics
• Reboot equipment
• Install software updates
• Escalate advanced issues to skilled technical support team
• Build strong customer relationships
• Respond to customer needs professionally
• Communicate effectively with dispatch and operations teams
• Complete all service documentation accurately and on time

Qualifications

Required:

• High School Diploma or GED
• Valid Driver's License
• Clean Driving Record
• Ability to lift and move equipment as required
• Strong attention to detail
• Excellent customer service and communication skills
• Ability to work independently and manage daily responsibilities

Preferred:

• Cash handling experience
• Route-based service experience
• Mechanical or technical troubleshooting experience
• Experience working in a customer-facing field environment

Benefits

• Paid Holidays
• Paid Time Off (PTO)
• Annual Profit-Sharing Bonus Program – from approximately 15% to 20% of annual earnings, which could equate to $6,800 to $9,100 annually for an employee earning $22.00 per hour.
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Short-Term Disability
• Wellness Benefit Programs
• Medical Deductible Reimbursement Program

Pay

$2,000 Sign-On Bonus

Profit Sharing Bonus as described in Benefits (15%-20% of annual earnings). Base hourly rate indicated as $22.00 per hour for profit sharing calculations.

Schedule

• Guaranteed 40-hour work week
• Paid drive time
• 4-day work week (Monday, Tuesday, Thursday & Friday)
• Company vehicle provided