Cash Management Specialist - Boston

Responsibilities

• Service Partner with our Specialized Deposit Group to coordinate client’s banking services, including but not limited to account opening, maintenance and support with all of the Bank’s digital banking tools.
• Assist our commercial clients with their digital tools and payment solutions such as wires, ACH, RDC, positive pay and bill pay - including set-up, training and ongoing product support.
• Support our client-facing teams with consumer digital and payment solutions including digital banking, mobile banking, mobile deposit and bill pay.
• Support our consumer clients with account acquisition through digital first channels, including account opening, funding and ancillary services.
• Resolve complex client issues related to the various digital banking, digital first and payment tools, serving as the escalation point with vendors and internal teams.
• Identify opportunities to develop or modify existing workflows to deliver faster, higher-quality service to customers consistent with our broader risk limits.
• Assist in defining or enhancing product strategies for digital and payment technologies to improve client experience and/or processing efficiencies related to digital banking, digital accounts and payment operations.
• Manage the digital banking, digital first and payment business, supporting business metrics and indicators for digital services including but not limited to usage and fraud monitoring.
• Contribute to the development and ongoing assessment of operational policy and procedures, adjusting as needed in response to operational or regulatory changes.
• Facilitate dialogue across functional areas and management levels.

Qualifications

• Successful candidates will have a proven track record for delivering exceptional customer service and have in-depth knowledge and service experience with digital banking and electronic payment systems.
• Candidates will also demonstrate extensive knowledge of the rules and regulations governing payment processing, including but not limited to Regulation E, OFAC, and NACHA Operating Rules.
• Minimum Qualifications: Track record for outstanding academic performance
• Strong analytical skill with the ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy
• Strong written and verbal communication skill, including ability to organize and present ideas and information in a simple, concise and unambiguous manner
• Resilient and able to work autonomously in the face of ambiguity
• Basic knowledge of various operating systems, browsers and mobile devices; proficient in Google software G Suite

Pay

The Pay Range For This Role Is: $80,000.00 - $100,000.00 USD per year