CASH MANAGEMENT SPECIALIST

Description Provide customer service for both external and internal customers by assisting with all facets of our Cash Management Department including adjustments, reconciliations, and international services. Major Duties/Responsibilities Work under general supervision and in compliance with established policies, procedures, and regulations Provide superior customer support primarily via telephone and email for cash management products and services Communicate effectively with coworkers, partner banks, and vendors to identify and research issues with a timely resolution Complete reconciliations for due from and general ledger accounts Process customer account agreements and complete setup for new account Process ViewPointe exchange settlement Verify and correct availability of funds for image cash letter deposits Process in-clearings and chargebacks from the Federal Reserve Conduct research and adjustments, both monetary and non-monetary Process International currency orders/deposits, draft orders/deposits, and chargebacks Administer downloads from the Federal Reserve Process ACH imports, balancing, non-post items, International ACH Transactions (IAT), Notifications of Change (NOC), returns, and research rejects Distribute overdraft report, including resolution, and conduct high-risk monitoring for daylight overdrafts Image document scanning and verification Provide support, training, demonstrations, and conversions for the cash management system Participate in infrequent front desk rotation schedule This list is not all-inclusive and is subject to additions, revisions and deletions as business necessitates. Requirements REQUIRED EXPERIENCE/EDUCATION/KNOWLEDGE/SKILLS At least 3 years of work experience in banking Cash Management operations and/or 3 years of accounting work experience At least 3 years of work experience in international bank operations preferred High School diploma or equivalent Accredited ACH Professional (AAP) certification or ACH experience National Check Payments (NCP) certification or Check 21 processing, adjustments, and research experience Faster Payments Professional (FPP) certification or Faster Payments experience Computer skills including software applications such as Excel, Word, Access, and Outlook Ten-key calculator by touch Exceptional customer service, telephone and problem-solving skills Strong communication skills – verbal, written, and interpersonal Detail-oriented and accurate data entry skills Ability to work well independently and in a cross-trained team environment Ability to multi-task and transfer from one function/department to another well Ability to work well with coworkers with various levels of banking knowledge Authorization to work in the U.S. without employer sponsorship