Cash Management Specialist 1 or 2

We are hiring for either a Cash Management Specialist I or Cash Management Specialist II, depending on experience.

About the Role

With the goal of enhancing lives, fulfilling dreams, and building communities, this position is responsible for member setup of requested Cash Management services. Provide member service and support for all Cash Management supported functions. This role requires the ability to communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.

Responsibilities

• Implements, modifies, and deletes Cash Management services in accordance with appropriately executed member agreements and requests.
• Responsible for member setup of requested Cash Management services on the appropriate platforms.
• Maintains and monitors RDC supply inventory; orders stock as required with CM management approval and sends inventory in for servicing.
• Reviews and approves daily ACH, Online Wire Transfers, Positive Pay, ACH Blocks & Filters, and RDC transactions for further processing.
• Reviews ACH returns to stay informed for member support.
• Keeps informed of changes and updates to each product to provide support.
• Maintains desk procedures and suggests process improvements.
• Collects and maintains proper documentation of members and their Cash Management products; works with the CM team and Business Services personnel to obtain all necessary paperwork.
• Responsible for keeping documents current, either by renewal period or when a request is made.
• Provides Cash Management technical support, including responding to general member business account inquiries, technical support calls for ACH & RDC services, and completion of new and updating existing audit files.
• Provides customer service and support for all Cash Management supported functions, including sales support, technical support, and administrative assistance.
• Contributes to the organization’s mission and goals by providing high-quality service, treating each person professionally with warmth, courtesy, and respect.
• Maintains knowledge of and adheres to all BSA regulations and compliance standards on internal and external policies.
• Incorporates CARES Principles in daily behaviors and interactions:
  • Connect – Create meaningful relationships
  • Ask – Be intentionally curious
  • Resolve – Actively seek solutions
  • Elevate – Never stop improving
  • Strengthen – Be the difference

Cash Management Specialist II Additional Responsibilities

• Demonstrates expertise in at least one major functional area of the department (ACH Origination, Remote Deposit Capture, Positive Pay, Analyzed Accounts, Sweeps, Online Wires).
• Demonstrates advanced competency levels across the entire spectrum of Cash Management.
• Resolves member inquiries, concerns, and problems related to Online Banking and other Online Services, including SmartPay Manager, ACH Alert, and enhanced Business Online Banking functions like ACH Origination, Subusers, and Online Wires.
• Works with the Cash Management Manager in the preparation and revision of policy, procedure, training, reference, and contract documents pertaining to Cash Management services.
• Maintains quality control over the completeness, accuracy, and adequacy of signed and unsigned member agreements and requests; maintains a central repository for Cash Management member agreements.
• Acts as department representative/subject matter expert on projects that impact the Cash Management area, including any of its products or services.

Requirements

• High school diploma or general education degree (GED).
• Cash Management Specialist I: Six months to one year of related experience acquired in a credit union, bank, or other financial institution.
• Cash Management Specialist II: One to three years of related experience acquired in a credit union, bank, or other financial institution.
• Thorough knowledge of the credit union’s computer system for performing basic input/output tasks.
• Preferred: Relevant training in a credit union, bank, or other financial institution.

Skills

• Ability to read, analyze, and interpret documents such as financial and account statement information, government regulations, credit bureau reports, and policy and procedure manuals.
• Ability to write routine reports and business correspondence and effectively present information.
• Ability to speak effectively with members and other employees of the credit union.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.
• Work may involve motivating or influencing others; fostering sound relationships with other entities, companies, and/or individuals is necessary.

Pay

• Cash Management Specialist I: $21.97 to $32.96 hourly (Grade 8, Non-Exempt).
• Cash Management Specialist II: $24.96 to $37.43 hourly (Grade 9, Non-Exempt).

Schedule

This position operates in a traditional office environment with standard business hours. Regular use of standard office equipment and extended periods of sitting, standing, and computer work may be required. This position requires working on-site during regular business hours. Regular interaction with coworkers, members, and/or management through both in-person and virtual communication platforms is required.

Benefits

Learn more about our Benefits and Perks here.