Case Manager - West End Flats - 10922

About the role

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Responsibilities

• Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.
• Maintain positive and co-working relationships with community partners and health providers.
• Works under direct supervision, with set department parameters.
• Works collaboratively within a team and supports collective problem-solving efforts.
• Supports clients with a wrap-around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement.
• Acts as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de-escalation, support, and appropriate referrals.
• Mediates conflicts helping to resolve issues and maintain positive relationships.
• Tracks client data, client engagement, and client outcomes. Focus on individual client outcomes.
• Transports clients, as needed, using a CCH vehicle or an approved personal vehicle.
• Accompanies residents to appointments, meetings, and other necessary engagements to provide support and advocacy.
• Outreach individuals to assess basic needs, safety, and mental health resource needs.
• Builds rapport and maintains on-going professional relationships with individuals in need of services to get connected to longer-term care.
• Affords assistance clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance.
• Facilitates referrals to external agencies and coordinates care with other service providers as needed.
• Contributes to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others.
• Provides resources to community members in appropriate situations.
• Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients.
• Attends trainings related to the position with intent to bring on-going training and educational opportunities to team.
• Ensures timely & accurate recording of all clinical/non-clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts and any future upgrades as directed.

Qualifications

• Strong understanding of housing first principles, trauma-informed care, and harm reduction strategies.
• Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents.
• Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player.
• Proficiency in Microsoft Office Suite.
• Knowledge of local housing resources, benefits programs, and social service agencies preferred.
• Experience working with a diverse population who are experiencing mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred.
• Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders preferred.
• Must have and maintain in good standing, a Colorado drivers license within 30-days of hire.
• Bilingual or multilingual skills preferred.
• High School Diploma or GED required.
• Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred.
• A combination of education and experience may be substituted for position requirements on case-by-case basis.
• $20.64 - $25.14 an hour

Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents.
• We’re proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

Pay

$20.64 - $25.14 an hour

Schedule

Not specified