Case Manager, Violence Prevention

Essential Responsibilities / Functions

• Identifies and develops relationships with at risk individuals within target community
• Engages participants in interviews to assess needs and determine need for additional services and referrals
• Coordinates internal and external services being provided to participant; identifies and arranges resources
• Maintains participants' records by inputting case notes, assessments, and events daily in online data system
• Communicates participants' progress by engaging in weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to team and family, and identifying program influences
• Supports and teaches as necessary various job readiness workshops to individuals and groups, including: computer skills, communication, critical thinking, self-awareness, conflict mediation, financial literacy, job search and application techniques, resume and cover letter development, interview skills, etc.
• Maintains participants' records by inputting case notes, assessments, and events daily in online data system
• Prepares participants' exit strategy by reviewing goals and individualized plans, coordinating discharge and post-discharge requirements, orienting and training family members, and providing resources
• Develops partnerships with resources that will strengthen support for participants and hold partners accountable as needed
• Case Managers are mandated reporters and are expected to work at high level of team engagement
• Performs other duties as assigned

Demonstrated Values

• Independently follows agency policy and procedures
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues
• Projects a professional image to all internal and external customers ensuring proper grooming, dress code and hygiene
• Promotes customer care through all actions and behaviors
• Works effectively with diverse staff, communities and population served
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations
• A passion for the mission of Breakthrough

Qualifications

• Bachelor’s degree preferred in a Human Services field or equivalent social work or social service experience
• Minimum of three (3) years’ experience working with people from various ethnic, economic, and educational backgrounds both as colleagues and as clientele
• Awareness of trauma reactions
• Familiarity with the concepts of Restorative Justice and experience engaging that philosophy into reentry programs
• Maintain a valid driver’s license, have daily access to a vehicle and an acceptable motor vehicle driving record

Required Knowledge, Skills And Abilities

• Knowledge of standard case management protocols
• Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving ability
• Demonstrated ability to provide support, empower, and manage individuals
• Develop and retain relationships with other service providers
• High level of interpersonal skills and conflict resolution skills and ability to communicate effectively both verbally and in written form
• Crisis intervention training or knowledge
• Knowledge of Chicago and communities with histories of violence
• Proficient in Microsoft Office Suite and comfortable using computer programs to track participant engagement
• Ability and commitment to maintain high level of confidentiality
• Ability to understand and follow safety/security practices and work in high pressure situations
• Must have the ability to use initiative, discretion and independent judgment in making decisions
• Ability to develop strong relationships with diverse groups of citizens, who may have conflicting interests and opinions