Case Manager - Sage Ridge - 10963

About the role

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Responsibilities

• Works as a member of the CCH Community Resources Team to provide face-to-face services to homeless individuals which at times, may require meetings outside of the office.
• Affords clients in recognizing and defining their own service needs, informs them of available services and helps them access goods, services, financial benefits, ID’s, housing, and other needs.
• Collaborates with homeless service providers in the community and CCH programs to provide optimum coordination, communication, and continuity of services.
• Provides services to clients in a trauma-informed, culturally competent manner.
• Advocates for the needs of individual clients as well as systemic change, whenever needed for the overall benefit of people experiencing homelessness.
• Builds relationships with clients with the goal of housing, benefits, and other resources needed to end clients’ homelessness.
• Accepts referrals from CCH staff and other agencies and works collaboratively with staff of all agencies to provide high-quality service.
• Makes appointments with clients as needed.
• Completes all necessary documentation and electronic data entry requirements records in HMIS and EHR in a timely and thorough manner and in compliance with all relevant HIPAA regulations.
• Maintains up to date records in EHR.
• Records telephone and other communications as needed in the EHR.
• Manages tasks and scanning as needed to have a complete and current chart.
• Maintains accurate information regarding client’s insurance status.
• Utilizes the EHR and any future upgrades as directed.
• Assesses client needs, develops short and long-term service and treatment plans.
• Coordinates ongoing clinical and case management services to individuals.
• Returns all work-related emails and voicemails.

Requirements

• High School Diploma or GED required.
• Bachelor's degree in psychology, Social Work, Human Services, Criminal Justice preferred.
• A combination of education and experience may be substituted for position requirements on a case-by-case basis.
• 1-2 years of experience working with a diverse population who are experiencing mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred.
• Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders preferred.
• Strong understanding of housing first principles, trauma-informed care, and harm reduction strategies.
• Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents.
• Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player.
• Proficiency in Microsoft Office Suite.
• Knowledge of local housing resources, benefits programs, and social service agencies preferred.
• Bilingual or multilingual skills preferred.
• Valid Colorado Drivers License required.

Qualifications

• Summary
• High School Diploma or GED required.
• Bachelor's degree in psychology, Social Work, Human Services, Criminal Justice preferred.
• A combination of education and experience may be substituted for position requirements on a case-by-case basis.
• 1-2 years of experience working with a diverse population who are experiencing mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred.
• Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders preferred.
• Strong understanding of housing first principles, trauma-informed care, and harm reduction strategies.
• Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents.
• Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player.
• Proficiency in Microsoft Office Suite.
• Knowledge of local housing resources, benefits programs, and social service agencies preferred.
• Bilingual or multilingual skills preferred.

Skills

• Microsoft Office Suite
• Housing First Principles
• Trauma-Informed Care
• Harm Reduction Strategies
• Interpersonal and Communication Skills
• Case Management
• Client Advocacy
• Service Coordination
• Documentation and Data Entry
• HMIS and EHR
• Telecommunications

Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents.
• We’re proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

Pay

$25 - $25 an hour

Schedule

Full-time