Case Manager - 5018

Responsibilities

• Aid in outreach and engagement of community members in the Eastchester Gardens PACT-RAD development
• Directly serve clients through intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow-up
• Manage a caseload and document client progress towards service plan goals
• Maintain knowledge of program resources available both on- and off-site
• Coordinate client services with various providers such as social service, mental health, medical, employment, educational, childcare, and others
• Complete program reports on a monthly basis or more frequently as required
• Respond to inquiries about clients and act as a program contact person
• Collaborate and support clients in securing benefits, particularly related to access to benefits services and eviction prevention
• Report to and meet with supervisor monthly
• Conduct home visits and other field work as needed
• Facilitate monthly activities that align with the needs of the PACT-RAD community
• Perform additional administrative duties as assigned
• Assist with community events as needed and serve as a liaison with community vendors

Qualifications

• Bachelor’s degree with case management experience
• Experience using Access HRA and securing HRA entitlements and benefits preferred
• Mental health background preferred
• Crisis prevention and mental health first aid training is required within the first 6 months
• Strong oral and written communication, time management, and organizational skills are necessary
• Proficiency in Microsoft Office suite and other standard business technologies is required