Case Manager - 5050

Responsibilities

• Aid in outreach and engagement of community members in the E Robert Moore and Courtlandt PACT-RAD development
• Directly serve clients through intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow-up
• Manage a case load and document client progress towards service plan goals
• Maintain knowledge of program resources available both on- and off-site
• Coordinate client services with various providers including social service, mental health, medical, employment, educational, childcare, and others
• Complete program reports on a monthly basis or more frequently as required
• Respond to inquiries about clients and act as a program contact person
• Collaborate and support clients in securing benefits, particularly related to eviction prevention
• Report to and meet with supervisor monthly
• Conduct home visits and other field work as needed
• Facilitate monthly activities that meet the needs of the PACT-RAD community
• Assist with community events and serve as a liaison with community vendors

Qualifications

• Bachelor’s degree with case management experience or High School Diploma with 2 years of case management experience
• Experience using Access HRA and securing HRA entitlements and benefits preferred
• Mental health background preferred
• Bilingual preferred
• Crisis prevention and mental health first aid training is required within the first 6 months
• Strong oral and written communication, time management, and organizational skills are necessary
• Proficiency in Microsoft Office suite and other standard business technology is required

Physical Requirements

• Ability to use a computer for prolonged periods
• Occasional lifting and/or moving up to 10 pounds
• Standing, walking, or sitting for long periods of time
• Climbing five flights of stairs if required for home visits and fieldwork
• Bending and retrieving objects/documents
• Traveling in the boroughs of New York City and its adjacent counties via public transportation
• Traveling for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required for home visits and fieldwork