Case Manager - 5062

About the role

BronxWorks provides permanent supportive housing and a range of social services to over 400 formerly chronically unhoused individuals and families throughout the Bronx. The organization operates more than 60 locations offering programs in workforce development, children, youth, families, seniors, and homeless prevention. The Case Manager position is based at Cooper Gardens, a multi‑building supportive housing program serving 95 formerly homeless households, located in the Bronx, NY (walking distance from Arthur Avenue).

Responsibilities

• Maintain a caseload of 12‑18 households (individuals and families) with chronic homelessness history.
• Monitor and document client progress toward service‑plan goals.
• Conduct regular case conferences with clients and service providers as needed.
• Outreach to clients, including monthly home visits and field work.
• Assist with managing and directing all walk‑in clients.
• Maintain familiarity with agency and city resources available to clients.
• Document progress notes for all encounters and services provided.
• Participate in regular meetings, trainings, and weekly supervision.
• Complete ongoing Service Plans, Apartment Inspections, and Assessments for caseload.
• Coordinate and connect clients to medical, mental health, and behavioral health physicians and services.
• Assess ongoing eligibility for various entitlements and resources.
• Meet monthly reporting requirements, including timely documentation and engagement with full caseload.
• Assist clients with Representative Payee services, budgeting, and financial education.
• Participate in the Medication Monitoring Training (MMT) Program, become certified, and provide medication monitoring services on‑site as needed.
• Become SOAR‑certified (or complete similar training) to assist with SSI/SSDI applications for the caseload.
• Support program events as needed.
• Work one Saturday per month (8 am‑4 pm) and perform additional duties as assigned.

Qualifications

• Bachelor’s degree in social work or a related field.
• One year of case management or relevant work experience preferred.
• Proficiency in modern business communications (computer, email, voicemail, fax, copier).
• Proficiency with Microsoft Office suite and standard business technology.
• Strong oral and written communication, time‑management, and organizational skills.
• Engagement and detail‑oriented approach.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel throughout New York City boroughs and adjacent counties via public transportation.
• Ability to travel a minimum of 1 mile in all weather conditions to conduct home visits and field work.

Schedule

Monday – Friday, 9 am – 5 pm; one Saturday per month, 8 am – 4 pm.