Case Manager - 5025

Responsibilities

Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.

Manage a caseload.

Monitor and document client progress toward service plan goals.

Document all interactions with, or on behalf of, clients.

Maintain familiarity with program resources available on-and-off site.

Provide group counseling as assigned by the program director.

Cookordination client services with other social service, mental health, medical, employment, educational, childcare and other providers.

Conduct regular case conferences with clients and service providers as required.

Complete program reports on a monthly basis, or more frequently as required.

Act as program contact person for inquiries concerning clients.

Assist with the supervision of paraprofessional staff.

Supervise office functions in supervisor’s absence as assigned.

Review, sign off on, service plans and psycho-social assessments as assigned.

Provide information and referrals to other social services agencies.

Report to, and meet, with supervisor on a monthly basis.

Conduct home visits and other field work, as required.

Requirements

One-year of case management or relevant work experience is preferred.

Knowledgeable of elder rights, entitlement programs, and local community resources.

Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.

Knowledgeable of business software including Microsoft Suite, Salesforce, etc.

Qualifications

• Bachelor’s degree with minimum 2 years’ experience working with older adults, preferably in a community-based setting.
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.