Case Manager I

Key Responsibilities

• Provide trauma-informed case management to Tier 2 clients with moderate service needs
• Conduct strengths-based assessments and support individualized goal planning
• Deliver supportive, non-clinical counseling including motivational interviewing, emotional support, and de-escalation
• Connect clients to housing, behavioral health, medical care, employment services, and benefits
• Develop individualized service plans with clear, measurable goals
• Care for coordination with internal departments and external service providers
• Support clients in navigating complex systems including healthcare, behavioral health, and housing resources
• Maintain accurate, timely documentation in accordance with agency standards
• Track client progress, outcomes, and service metrics for reporting and quality improvement
• Provide support during periods of increased client stress or instability using trauma-informed approaches
• Identify cases requiring escalation to higher-level case management or clinical services
• Participate in safety planning and coordinated response efforts as needed
• Maintain confidentiality, ethical standards, and professional boundaries
• Participate in team meetings, case consultations, and ongoing training
• Represent and uphold the mission and values of Catholic Charities of Acadiana

Job Qualifications

• Bachelor's degree in Social Work, Psychology, Human Services, or related field preferred (Master's preferred)
• Minimum 1 year of case management or social services experience required
• Experience in homelessness, behavioral health, or crisis environments strongly preferred
• Strong understanding of trauma-informed care and harm reduction principles preferred
• Excellent communication, organizational, and documentation skills
• Ability to build rapport and maintain professional boundaries with diverse populations
• Proficiency with electronic documentation systems and Microsoft Office Suite
• Knowledge of local community resources, public assistance programs, and housing systems

Job Specifications

• Heavy: Exerting 50 to 100 pounds of force occasionally, or 25 to 50 pounds of force frequently, or 10 to 20 pounds of force constantly to move objects.
• Job Type: Full-time
• Benefits:
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Retailer plan
• Vision insurance