Case Manager I

BENEFITS

• Health and Wellness Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• MetLife Legal Plans
• Financial Wellbeing
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)

RESPONSIBILITIES

• Provides outreach to community to increase awareness of SSVF and recruit veteran families to the program
• Performs assessment and develops/monitors case plans and conducts necessary follow-up activities
• Establishes linkages with appropriate agencies and service providers in the area/community
• Provides referrals and coordinates with VAMCs and other service providers to provide health care services and daily living services to participants
• Decides how resources are allocated to participants on the basis of need
• Educates participants on issues, such as supportive services availability and participant rights
• Provides/refers for supportive services to participants, including personal financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, child care, and housing counseling
• Completes required documentation (including progress notes) within 48 hours of contact, and entering data into the Homeless Management Information System (HMIS)
• Demonstrates good clinical judgment in decision making regarding participants
• Demonstrates ability to relate to Veterans and their families in a culturally appropriate manner
• Performs Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee
• Facilitates the Critical Time Intervention (CTI) evidence-based model to program participants
• Works in partnership with other SSVF Case Managers, Intake Coordinators, and Outreach Workers; participates in regular case consultation
• Advocates for the Veteran, integrating cultural values into their case plan
• Serves as a liaison between local HUD-VASH teams, attends all case conferencing with both HUD-VASH and SSVF teams and locally coordinates and plans to be responsive to the needs of unhoused Veterans in the service area
• Identifies systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions
• Complies with all policies and procedures of the program and the Council on Accreditation