Case Manager I

About the role

The Case Manager I at Primary Health Care (PHC) assists clients experiencing homelessness to access housing and resources through assessments, case management, and advocacy.

Responsibilities

• Completes intakes and ongoing assessments with clients to identify needs, develop goals, and access resources and services.
• May assist clients with application processes for entitlement programs.
• Maintains and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
• Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies.
• Advocates for clients with community agencies, schools, significant others, and other appropriate agencies.
• Serves as a liaison between PHC and community resources.
• Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy.
• Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring appropriate releases of information are obtained.
• Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested.

Qualifications

• Bachelor’s degree in psychology, counseling, mental health, human services, or related field or equivalent combination of education and experience.
• Excellent customer service skills.
• Effective written and verbal communication skills.
• Team-oriented.
• Proficiency using Microsoft Office applications including Excel and other database applications.
• Excellent interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals.
• Detail-oriented with high degree of accuracy.
• Demonstrates professionalism with ability to maintain composure in all situations and show empathy.
• Problem-solving skills.
• Organization and prioritization skills.

PREFERRED QUALIFICATIONS AND SKILLS

• Six months of work or volunteer experience in human services related activities (will consider experience acquired while obtaining the degree).
• Work experience with vulnerable populations, including people experiencing homelessness.
• Demonstrated competency using HMIS as applicable to department.
• Working knowledge of community resources related to homelessness in Des Moines.
• Knowledge of program terminology.
• Ability to effectively use HMIS system to document all client contact.
• Demonstrate language proficiency in Spanish.

Benefits

PHC offers a comprehensive benefits package, including:

• Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
• Licensed/certification fee reimbursement
• Paid time off for continuing education & continuing education reimbursement
• Tuition reimbursement program
• 401k with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounts on pet insurance

Visit https://phciowa.org/careers for a summary of PHC’s benefits.