Case Manager I

About the role

We are searching for a Case Manager I for our Casa Canal Permanent Supportive Housing Program!

Responsibilities

• Screen prospective participants by verifying income and documentation, obtaining necessary consents, and reviewing eligibility with supervisors.
• Conduct comprehensive assessments (HMIS, VI-SPDAT, Housing Retention) to evaluate participant strengths and risks while providing full orientation on program services, rights, and responsibilities.
• Conduct interviews and research to identify risks, stratify needs, and develop data-driven care plans.
• Establish participant-driven goals based on resource availability, consensus, and required level of care.
• Provide financial coaching—including budgeting, tax filing (EITC), and credit repair—to support long-term stability.
• Link participants to internal SHELTER, Inc. programs and external community resources, ensuring minor children are enrolled in school.
• Maintain a caseload of 20 households, facilitating case conferences and acting as a liaison between service partners and participants.
• Perform routine reassessments and proactively adjust care plans to improve outcomes in static or regressive situations.
• Manage case closures and exits—both voluntary and involuntary—ensuring all agency procedures and adverse action protocols are followed.
• Keep all relevant service data up-to-date in HMIS system and maintain case files in accordance with applicable guidelines, completing data entry immediately or no later than within 24 hours of service interaction.

Requirements

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law.
• Must successfully pass a criminal background check.
• Must provide TB test clearance.

Benefits

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid medical insurance (Kaiser, Anthem Blue Cross), dental, vision for employees, 50% for your dependents.
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

Qualifications

• 1+ years' experience working with low income and/or homeless populations. AA degree or Bachelors degree in lieu of experience will be highly considered!
• Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel)
• Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.