Case Manager I

Brief Job Description

Determines needs and eligibility for Community Care Services Eligibility (CCSE) services. Work involves conducting home visits, interviewing individuals who are older or have a disability, documenting information, determining need for services and developing service plans; verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems. Authorizes and monitors CCSE services to determine if services are meeting the individual’s needs.

Essential Job Functions (EJFs)

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Interviews applicants, individuals receiving services, and resource persons and conducts home/site visits to assess the need for services and provides information and referral to other resources.
• Counsels individuals and their families, provider agencies and other state agency staff and authorizes services appropriately and accurately to meet the individual’s needs.
• Maintains case record documents and enters information in an automated system, establishing a record for each individual receiving service.
• Makes referrals to other resources and monitors through contacting individuals receiving services to determine if services are meeting the individual’s needs.
• Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies and other state agency staff.
• Prepares basic level ongoing or special narratives or statistical reports.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.
• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.

Registrations, Licensure Requirements or Certifications

• Current valid Drivers’ License

Initial Screening Criteria

• Completed and detailed application illustrating the applicant can communicate effectively in writing.
• Application indicating willingness to travel at least 65% of the time.
• Experience using email and other automated applications, such as Microsoft Office products.
• High school diploma or equivalent required.

Additional Information

• Candidate must have reliable transportation.
• This position is included in a career track series and will be filled at the Worker I level.
• Applicants with previous CCSE employment will be reviewed by program management to determine appropriate entry level.
• For more information, please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.