CASE MANAGER I

Job Duties

• Provides advocacy and referral services and serves as a liaison with local community agencies.
• Interviews and screens clients for services.
• Creates and maintains clients’ file according to established policies and procedures.
• Provides information to the general public regarding program.
• Compiles and submits monthly, quarterly, and annual reports as required.
• Attends training and specialty training as it applies to this position.
• Works as part of a team providing quality care following departmental policies and procedures.

Necessary Knowledge, Skills, and Abilities

• Familiarity with human resources policies and procedures.
• Ability to report to work in a timely manner.
• Knowledge of customer service concepts and practices.
• Understanding and sensitivity to diverse cultures and lifestyles, as well as cross-cultural communication styles.
• Skill in operating personal computer utilizing a variety of computer software.
• Skill in managing multiple priorities and tasks concurrently and meet deadlines.
• Skill in oral and written communication.
• Skill in establishing and maintaining cooperative working relationships with colleagues, supervisors, and consumers.
• Ability to work independently as well as with teams.

Minimum Qualifications

• High School diploma or GED.
• Two (2) years of work experience in the social service field.
• Strong understanding and sensitivity to diverse cultures and lifestyles, with demonstrated experience working effectively with Alaska Native populations.