Case Manager, HomeStart Program

About the role

Doorways is an Arlington-based non-profit agency helping individuals and families create pathways out of homelessness, domestic violence, and sexual assault leading to safe, stable, and empowered lives. The HomeStart Supportive Housing Program offers short-term rental assistance and supportive housing services for survivors and families exiting shelters into apartments of their own.

Responsibilities

The HomeStart Case Manager performs ongoing psychosocial assessment and provides trauma-informed counseling, interventions, support, and referrals to adult clients enrolled in the Doorways HomeStart Supportive Housing Program. The HCM provides services in client homes and community settings and assists clients in establishing and fulfilling goal plans that enable them to achieve emotional wellbeing and housing stability, safety, and self-sufficiency.

• Provide ongoing psychosocial assessment of individual adult client needs, including assessments of housing needs, mental health needs, strengths, social supports, risk and protective factors, vocational and educational needs, life skills, and other domains that affect clients.
• Provide trauma-informed counseling, utilizing motivational interviewing skills and a strength-based approach.
• Utilize crisis intervention counseling and strategies with clients encountering significant life events.
• Assist clients in developing effective goal plans to achieve housing stability and support them in becoming self-sufficient.
• Refer clients to other community programs for needed services and collaborates with community partners to ensure client needs are met.

Requirements

• Bachelor's degree required; master's degree preferred.
• 3+ years' work experience working in social services and mental-health related fields.
• Thorough knowledge of homelessness and domestic violence, intimate partner violence, housing and homelessness, direct experience working with clients in the human services field.
• Demonstrated experience in successfully accessing community resources.
• Flexible and a self-starter; ability to multi-task.
• Fluency in Spanish or another language commonly spoken among program clients preferred.

Skills

• Effective communicator, with excellent written and verbal communication skills, and ability to speak to an audience.
• Excellent people skills with experience collaborating in a multi-disciplinary, diverse, and dynamic team.
• Proficiency in Microsoft Suite, navigating technologies such as electronic database and case management systems (e.g., VADATA, ETO), email and internet platforms.

Benefits

• Salary range is $55,000 - $57,000 annually.
• Excellent benefits - health/dental/vision, life LTD, 403(b), etc.

Schedule

The HCM position is full-time (40 hours/week) and requires flexible working hours including some evenings. This position requires reliable personal transportation for frequent travel to client homes and community settings. The position is included in the Doorways' on-call Tier response team, which will require 24/7 availability on a rotating schedule.