Case Manager - ECM Program

Responsibilities

• Assist patients in understanding recommendations from healthcare providers.
• Perform patient care functions, answer and screen medical calls, and post patient information to medical records.
• Support planning for continuity of treatment.
• Discharge patients and arrange referrals or follow-up appointments.
• Act as a patient advocate and liaison for specialty providers and social service referrals.
• Arrange patient appointments for continuity of care and other referrals.
• Provide health education to patients as requested by providers.
• Adhere to HIPAA guidelines.
• Document follow-up on providers’ recommendations and pertinent patient data.
• Ensure timeliness of services rendered to patients.
• Assist with the collection of transportation vouchers/tokens.
• Provide translation assistance when necessary.
• Assist with back-office functions as needed.
• Maintain activity/referral logs and data/logs for mammograms, Paps, STDs, etc.
• Generate and route data forms to appropriate destinations (billing, medical records, etc.).
• Review superbill forms.
• Maintain and observe ergonomic safety precautions.
• Attend in-services and/or training.
• Perform clerical duties, including preparing correspondence, filing, photocopying, faxing, and answering phones.
• Maintain complete and accurate patient records, including data entry, documentation of procedures, and assisting with processing and billing for Managed Care, Family PACT, Medicare, Medi-Cal, CHPD, CPSP, or MHLA.
• Assist with patient flow, including greeting patients, locating charts, checking/making appointments, and directing patients to appropriate personnel.
• Follow daily/weekly/monthly assignments as directed by supervisor (Clinic Manager/LVN).
• Utilize systems such as CAIR and VFC as directed by supervisor.
• Assist with immunization inventory, ordering, and reporting.
• Order supplies, maintain inventory logs, and manage supply destruction logs.
• Participate in cross-training for front office duties, assisting the Referral Coordinator and Pharmacy Technician as needed.
• Perform electronic lab ordering and process lab test results per clinic policy.
• Assist in glucometer training for diabetic patients as ordered by the provider.
• Receive and treat all patients with respect and professionalism.
• Attend and actively participate in team and staff meetings and related continuing education programs.
• Participate in ongoing training as required by supervisor.
• Perform other duties as assigned by supervisor.