External Case Manager (ECM)

About the role

Complete Care is seeking an experienced and relationship-driven External Case Manager to support our Madison Region. This position serves as a vital link between hospitals, healthcare providers, and our skilled nursing facilities by developing referral relationships, coordinating admissions, and ensuring seamless transitions of care. This is an excellent opportunity for a healthcare professional with strong hospital liaison, admissions, or healthcare business development experience who enjoys building partnerships and making a meaningful impact on patient outcomes.

Responsibilities

• Develop and maintain strong relationships with hospital case managers, discharge planners, physicians, and healthcare partners throughout the Madison region.
• Coordinate referrals and facilitate efficient admissions into Complete Care skilled nursing facilities.
• Partner with facility Admissions Directors and leadership teams to ensure timely communication and exceptional customer service.
• Conduct regular hospital and community visits to strengthen referral partnerships and identify new opportunities.
• Serve as the primary external liaison throughout the referral and admission process.
• Collaborate with clinical and operational teams to ensure smooth patient transitions.
• Track referral activity, maintain accurate documentation, and monitor admission trends.
• Represent Complete Care professionally at networking events, healthcare meetings, and community outreach initiatives.

Qualifications

• Bachelor's degree preferred or equivalent healthcare experience.
• Previous experience as a Hospital Liaison, Admissions Director, Admissions Coordinator, External Case Manager, or in healthcare business development strongly preferred.
• Skilled nursing, rehabilitation, hospital, or long-term care experience highly desirable.
• Proven ability to build and maintain professional relationships with referral sources.
• Excellent communication, organizational, and time management skills.
• Valid driver's license and willingness to travel throughout the Madison region.

Benefits

• Comprehensive benefits package.
• Paid time off and company-paid holidays.
• Opportunities for career advancement and professional development.

Why Join Complete Care?

• Be part of one of the nation's fastest-growing post-acute healthcare organizations.
• Work alongside experienced clinical and operational leaders.
• Build lasting relationships that positively impact patient care and organizational growth.