External Case Manager (ECM)

About the role

New Jersey Complete Care is seeking an experienced, relationship-driven External Case Manager to support our skilled nursing facilities in New Jersey. This field-based role focuses on developing referral partnerships, generating qualified referrals, and helping patients transition into post-acute and long-term care.

Responsibilities

• Build relationships with hospitals, case managers, social workers, physicians, and other referral partners.
• Generate referrals for Complete Care facilities.
• Educate patients, families, and referral sources about available services.
• Coordinate with admissions teams to support timely referral review and placement.
• Conduct regular visits to hospitals and community partners.
• Track outreach, referrals, and market activity.
• Collaborate with admissions, clinical, and operational leadership to support census growth.

Qualifications

• Healthcare sales, business development, admissions, case management, or clinical liaison experience required.
• Skilled nursing, post-acute, rehabilitation, hospital, home health, or hospice experience preferred.
• Knowledge of the hospital discharge and patient‑placement process.
• Strong communication and relationship‑building skills.
• Reliable transportation and regular travel within New Jersey required.