External Case Manager (ECM)

About the role

External Case Manager – New Jersey Complete Care is a field‑based position that supports our skilled nursing facilities in New Jersey. The role focuses on developing referral partnerships, generating qualified referrals, and helping patients transition into post‑acute and long‑term care.

Responsibilities

• Build relationships with hospitals, case managers, social workers, physicians, and other referral partners.
• Generate referrals for Complete Care facilities.
• Educate patients, families, and referral sources about available services.
• Coordinate with admissions teams to support timely referral review and placement.
• Conduct regular visits to hospitals and community partners.
• Track outreach, referrals, and market activity.
• Collaborate with admissions, clinical, and operational leadership to support census growth.

Qualifications

• Healthcare sales, business development, admissions, case management, or clinical liaison experience required.
• Skilled nursing, post‑acute, rehabilitation, hospital, home health, or hospice experience preferred.
• Knowledge of the hospital discharge and patient‑placement process.
• Strong communication and relationship‑building skills.
• Reliable transportation and willingness to travel regularly within New Jersey.