Case Manager - Domestic Violence Shelter, Orchid

About the role

The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
• Provide ongoing safety assessment and risk management, crisis intervention, crisis counseling, emotional support and case management services of complex client cases
• Advocate on behalf of clients with both internal and external partners to increase client’s access to benefits and resources; provide accompaniment as necessary and requested by clients
• Maintain accurate and timely documentation of case files, including funder reports
• Engaging residents in weekly individual case management sessions that focus on engagement, de-escalation, risk management and safety assessment;
• Participating in staff meetings, case conferences, supervision meetings, trainings and other meetings as required;
• Assisting in the daily operations of the work site to maintain adequate coverage, and a trauma informed/ healing environment;

Qualifications

• High school equivalency or high school diploma plus relevant training and experience in human services or related field, including some prior experience working with victims of crime
• AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
• Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Pay

Hiring Range: $23.23 - $25.30 Hourly

Schedule

Full-time Hours: 35 Hours per week

Benefits

• Vacation Time
• Paid Sick Time
• Holidays
• Medical
• Dental
• Vision
• 403(b) Retirement Plan
• Company Life Insurance
• Medical/Dependent Care Flexible Spending Accounts
• Tuition Assistance Program
• Commuter Benefits Program
• Gym Reimbursement
• Parental Leave
• Employee Learning Center

Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces.