HR Manager

About the role

The Human Resources (HR) Manager will lead all human resources functions and activities, including hiring, onboarding, benefits administration, and employee relations. This role ensures Service Contract Act (SCA) compliance, oversees hiring and onboarding processes, manages employee relations for optimal team performance, and leads the HR team.

Responsibilities

• Ensure all CSR and non-exempt positions are properly mapped to applicable SCA wage determinations.
• Benchmark compensation annually against current wage determinations and Chester/Richmond market data.
• Administer CTI’s H & W benefit election process and ensure monthly payment of any H&W shortfall to employees.
• Oversee E-Verify and I-9 compliance for all new hires within three business days of hire date.
• Direct administration of all background investigations.
• Coordinate with Maximus to confirm prior employee rehire eligibility before offers are extended.
• Maintain all employee records, training certifications, NDA acknowledgments, and compliance documentation in CTI’s HRIS.
• Manage the employee performance management and disciplinary process in compliance with FAR, ADA, FCRA, and Title VII standards.
• Lead CTI’s retention strategy implementation including benefits, career pathways, flexible scheduling, and incentive plan administration.
• Coordinate with Finance Manager on SCA-related payroll matters and H&W benefit cost calculations.
• Complete and submit employee data and reporting, as assigned.
• Attend and actively participate in all required meetings and updates.

Requirements

• Bachelor’s degree in Human Resources or Business Administration preferred, or equivalent work experience in related field.
• PHR or SPHR preferred.
• 5 years’ experience in HR management, preferably in a federal government contracting environment.
• Deep working knowledge of the Service Contract Act (SCA)/Service Contract Labor Standards and H&W compliance strongly preferred.
• Preference for experience leading HR in large-scale federal contact centers.
• Experience supporting CMS, HHS, or Maximus-prime subcontracts a plus.
• Experience administering background investigations in compliance with FCRA, ADA, and Title VII.
• Proficiency with HRIS platforms.
• Experience maintaining compliance tracking and audit-ready employee records.
• Strong knowledge of federal employment law, EEO requirements, and government contractor HR obligations.
• Ability to communicate effectively in English, both verbally and in writing.
• Uses good judgment, ability to make independent decisions and proactively solve problems as required.
• Must be organized and have strong time management skills.
• Must have PC skills (Microsoft Office).
• Basic math skills required.
• Ability to interact with all levels of management and staff.
• Strong analytical and organizational skills.
• May be required to work holidays.

Skills

• Reading Comprehension
• Critical Thinking
• Active Listening
• Speaking
• Instructing
• Troubleshooting

Attributes

• Oral Expression
• Oral Comprehension
• Written Expression
• Written Comprehension
• Speech Clarity
• Monitoring

Physical Requirements

Work is primarily sedentary. Available for work from 0700 to 1900.

Education And Experience

Bachelor’s degree in Human Resources or Business Administration preferred, or equivalent work experience in related field. PHR or SPHR preferred. 5 years’ experience in HR management, preferably in a federal government contracting environment. Deep working knowledge of the Service Contract Act (SCA)/Service Contract Labor Standards and H&W compliance strongly preferred. Preference for experience leading HR in large-scale federal contact centers. Experience supporting CMS, HHS, or Maximus-prime subcontracts a plus. Experience administering background investigations in compliance with FCRA, ADA, and Title VII. Proficiency with HRIS platforms. Experience maintaining compliance tracking and audit-ready employee records. Strong knowledge of federal employment law, EEO requirements, and government contractor HR obligations. Ability to communicate effectively in English, both verbally and in writing. Uses good judgment, ability to make independent decisions and proactively solve problems as required. Must be organized and have strong time management skills. Must have PC skills (Microsoft Office). Basic math skills required. Ability to interact with all levels of management and staff. Strong analytical and organizational skills. May be required to work holidays. Ability to pass a federal and local criminal background investigation.