Case Manager (Bilingual Spanish/English) - Dundalk Support Center

Job Duties & Responsibilities

• Develops Individualized Service Plans (ISPs) in collaboration with participants, with a clear focus on achieving self-sufficiency within the established timeframe, and tracks progress to ensure timely goal completion.
• Conducts thorough self-sufficiency assessments at intake and service closure using the Arizona Self-Sufficiency Matrix, and accurately documents and communicates results to inform service planning.
• Maintains consistent contact and conducts required visits to evaluate progress, address challenges, and ensure participant engagement and compliance with the ISP.
• Advocates effectively for individuals, families, and children, securing needed services within the community and following up to confirm support is received.
• Collaborates with staff and volunteers to actively engage clients in programs that support their path to self-sufficiency, and takes initiative to ensure service alignment with individual goals.
• Maintains accurate and up-to-date case files, enters data into the Service Point database in a timely manner, and ensures data integrity to support reporting and analysis.
• Aids clients in accessing and completing applications for eligible benefits such as emergency cash assistance, SNAP, day care vouchers, and eviction prevention, and follows up to track outcomes and provide further support as needed.
• Collects, inputs, and reports data in accordance with program requirements, and keeps supervisors informed of trends, issues, and participant outcomes as appropriate.
• Utilizes Motivational Interviewing and strength-based coaching to help clients overcome barriers and take actionable steps toward their desired outcomes.
• Fosters an environment aligned with Trauma Informed Care (TIC) principles by maintaining safety, trust, and emotional support in all client interactions.
• Participates in all required meetings, trainings, and program events, including graduation ceremonies, and applies learned concepts to improve client outcomes.
• Performs other duties as assigned.

Program Specific Duties

• Employees working in the Esperanza Bilingual program have responsibilities that are in addition to the above duties and responsibilities.

Education & Experience Requirements

• Bachelor’s degree in Human Services, Social Work, or related field.
• Two years related experience.
• Excellent knowledge of case management and crisis intervention services.

Required Skills & Abilities

• Demonstrates patience and composure when working with others, fostering positive relationships.
• Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
• Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
• Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.
• Demonstrates excellent organizational skills and attention to detail, ensuring accuracy and efficiency.
• Utilizes effective conflict resolution skills to address issues and maintain a positive environment.
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook.
• Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Physical Requirements & Work Environment

• No remote or hybrid work availability based on core and essential functions of the position.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.