Bilingual Case Manager (Spanish Speaking)

Position Summary

Under the supervision of Community Resource Center (CRC) Leadership, CRC Case Managers provide attentive, empathetic, and client-centered support to community members experiencing financial hardship or housing insecurity. Core responsibilities include conducting assessments, processing applications for housing and utility assistance, providing referrals, offering crisis support, and maintaining accurate documentation.

Job Responsibilities

• Client Services & Case Management
• Provide client-focused assistance aligned with YMCA values, ensuring culturally and linguistically appropriate services.
• Conduct intake, assessment, service planning, and program completion for all core safety-net services.
• Complete and process financial assistance applications (housing, utilities) and perform related data entry and follow-up communication.
• Connect clients to appropriate referrals and services related to emergency housing.
• Offer clear communication regarding next steps, expectations, and available resources.
• Demonstrate critical thinking and understanding of factors affecting clients' stability.
• Community Engagement & Program Delivery
• Affiliate with food distributions onsite and offsite, including coordination, setup, and client support.
• Conduct outreach at local events and link community members to available resources.
• Co-facilitate community support groups and engage in community advocacy initiatives.
• Support improvement of existing systems and contribute creative ideas for program enhancement.
• Administrative & Operational Support
• Maintain accurate documentation, assessments, and service tracking in files and data systems.
• Ensure a clean, organized, and welcoming environment in collaboration with the administrative team.
• Attend CRC-related meetings, staff meetings, and required trainings.
• Check and respond to email daily (within 24 hours) and return phone messages promptly.
• Complete mandatory ADP LMS safety training and Y-USA e-Learning prior to first shift.
• Handle general administrative tasks and other duties as assigned by the supervisor.
• Team Collaboration & Communication
• Communicate effectively with team members and external partners (e.g., County, CORE teams, Cities, Fiscal partners).
• Support coordination and implementation of program activities.
• Uphold YMCA policies related to safety, supervision, mandated reporting, and risk management.
• Work in a fast-paced community service environment where frequent interaction with clients, staff, and partner organizations is expected.
• Team Collaboration & Communication
• Work in a fast-paced community service environment where frequent interaction with clients, staff, and partner organizations is expected.
• Work in a fast-paced community service environment where frequent interaction with clients, staff, and partner organizations is expected.
• Work in a fast-paced community service environment where frequent interaction with clients, staff, and partner organizations is expected.
• Work in a fast-paced community service environment where frequent interaction with clients, staff, and partner organizations is expected.
• Disclaimers
• Must successfully complete a background screening, including criminal and employment verification.
• Some positions may also require a credit check.
• Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Bilingual Case Manager position offers a compensation range of $25.00 - $26.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.