Case Manager (Bilingual in Mandarin/English speaking) - Astoria

Provide Selfhelp Active Services for Aging Model (SHASAM) services and supports tailored to different stages in the aging process, available to residents upon request throughout their tenancy in Selfhelp Housing. Focus on supporting housing stability and reducing social isolation through comprehensive case management services.

Responsibilities

• Conduct intakes and screen clients with presenting problems, as required.
• Provide accurate information on benefits, entitlements, programs, and case assistance; assist clients in accessing services, including referrals, counseling, and advocacy with other agencies.
• Apply for and recertify clients for entitlements and benefits.
• Arrange for the provision of services using respectful, patient, and understanding language when communicating with clients, families, and colleagues.
• Fully utilize the program’s data system to maintain complete and accurate case notes, monitor reassessments, client data, contacts, service delivery, and financial information.
• Prepare and maintain required documentation in case files.
• Compile statistics, prepare reports, and disseminate information as necessary.
• Actively participate in supervision and staff meetings; exchange information in a timely manner.
• Complete work assignments thoroughly, accurately, and within organizational time frames.
• Assess clients’ social, emotional, and environmental status in their home, hospital, or institutional setting.
• Develop, implement, and follow up on care plans for clients; provide continuing contact and supportive counseling.
• Supervise social work students, as needed.
• Arrange for translation services for clients, as needed.
• Perform other duties as needed or requested.
• Support the organization’s mission by striving for excellence and maintaining positive interpersonal relationships with co-workers.
• Adhere to the organization’s policies regarding absenteeism and appearance.

Requirements

• Bachelor’s Degree required.
• Mandarin and English speaking required.
• One year of related experience and/or training.
• Working knowledge of Microsoft Office Suite and other technology.
• Excellent communication and listening skills.
• Excellent customer service skills with a focus on treating clients with respect and dignity.
• Able to multi-task and work independently with great attention to detail.

Working Conditions

• Business office environment with phone and computer use.

Pay

$54,000 - $56,400 per year.