Case Manager

About the role

The Intensive Case Management Services (ICMS) Case Manager provides intensive case management services for clients receiving services under the Department of Health Services Housing for Health program. This position is supervised by the Program Manager.

Responsibilities

• Provide intensive case management to a caseload of 20 clients.
  • Provide a range of supportive services such as service planning, housing and rental assistance, housing search and location, linkages to health, mental health, substance use disorder services, benefits establishment, transportation, basic needs, crisis management, eviction prevention, life skills, tenants' rights and responsibilities.
  • Structure individual service plans to client's needs.
  • Conduct outreach to potential HFH recipients.
  • Link all HFH clients to the SPA 6 CES system.
  • Screen all cases using the VI-SPDAT.
  • Conduct a new psychosocial assessment using an Addictive Severity Index tool every 3 months.
  • Update individual service plans no less than 1x every 3 months.
  • Meet with clients face-to-face no less than once a month.
  • Conduct 90% of all services in the field and 10% in the office.
  • Maintain accurate files/records on activities, client services in compliance with HIPAA, CFR 42 and other funding requirements for auditing purposes.
  • Collaborate effectively with all DHS staff, HACLA, LACDA and Brilliant Corners.
  • Work with property management staff to address issues as they arise.
  • Assess client satisfaction on a continual basis.
  • Understand and accurately articulate the HUD definition of homelessness and chronically homeless.
  • Understand and be able to articulate services provided through the SPA 6 CES.
  • Administer the VI-SPDAT.
  • Facilitate internal referrals and/or appointments within HOPICS and coordinate services with other HOPICS programs.
  • Coordinate with project-approved treatment providers as identified in Service Planning Area 6 as needed.
• Perform any other appropriate responsibilities as assigned by the ICMS Program Manager.

Qualifications

• Bachelor’s degree from an accredited university OR two years’ experience working in the social service field.
• If in recovery, a minimum of three (3) years of being drug and alcohol-free is mandatory.
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Verification of Employment Eligibility and Background Clearance.
• Good knowledge and understanding of assigned programs.
• Thorough knowledge of the Housing First model.
• Excellent verbal and written skills.
• Working knowledge of Microsoft Suite, computer literacy, and willingness to learn other applications.

Skills

• Computer literate, with basic knowledge of Microsoft Office Word.
• Basic math skills.
• Good basic clerical skills, including typing, ability to proofread own work, good grammar, and spelling.
• Flexible team player.
• Excellent attention to detail.
• Ability to work independently and seek supervision when appropriate.
• Ability to set boundaries, resolve conflict, and de-escalate issues.

Benefits

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Pay

TBD

Schedule

Non-Exempt/ Full Time