Case Manager

About the role

Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment.

Responsibilities

• Conduct assessment, individualized attention, and coordination
• Provide consistent and comprehensive case management and follow-up
• Conduct new customer orientation
• Help ensure that positive outcomes and goals are met as required by contract
• Work with schools, account managers, and management to ensure appropriate documentation is completed and received
• Maintain organized database of clients and keep detailed documentation of all contacts with clients
• Ensure participants follow through with planned activities as outlined in contract with funding agency
• Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed
• Accurately complete required documentation for enrollment
• Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
• Create solutions to participant attendance problems
• Assist in the preparation of project reports as needed (participation, placement)
• Manage programs, meeting deadlines, performance expectations, and collection of placement data
• Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions
• Develop and maintain a standard communication plan to keep staff aware of issues and their role in meeting operational goals
• Participate in activities including training, capacity building, and professional development
• Work with leadership to identify operational challenges and to design and implement process improvements

Qualifications

• Ability to maintain flexibility as needs of contract or contractor require
• Working knowledge of MS Office
• Two years of experience in case management advisement and development preferred
• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and strong written and verbal communication skills
• Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
• Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field
• Associate degree from an accredited college or university in education, social services, healthcare and/or communications preferred
• Customer service experience required