Case Manager

About the role

The Case Manager position at DLA Piper is a hands-on role that supports attorneys in managing complex cases, matters, and entity-related duties. This individual plays a crucial role in ensuring that systems and operational functions are designed to properly track cases and matters.

Responsibilities

• Develops a knowledge of cases/matters, both factually and procedurally, to ensure proper tracking and systems design.
• Leverages knowledge to streamline tasks and create efficiencies.
• Manages budgets for both cases and matters, as well as the overall client relationship and DLA parameters.
• Supervises the development, management, coordination, and upkeep of all electronic tools to manage cases/matters and client relationships.
• Manages and trains case assistants, paralegals, and attorneys, delegates projects, and serves as the central point for all cases/matters and client-related activities.
• Acts as a mentor and subject matter expert (SME) for associates and paralegals, developing and conducting trainings for team members and business professionals in their respective practice groups.
• Interacts extensively with clients on a one-to-one basis, often serving as the primary point of contact.
• Demonstrates superior proficiency with all software applications specific to the practice group.
• Behaves as a "good firm citizen," aligning with the firm's business objectives and motivating others to contribute to these goals.

Desired Skills

• Four plus years' experience with the firm.
• Firm "hands-on" experience in specific practice groups.
• Experience relating to clients, co-counsel, opposing counsel, etc.
• Extensive experience in setting up and running technical systems to manage cases/matters.
• Strong leadership and interpersonal skills to interact with business professionals, paralegals, attorneys, and clients.
• Proven ability to work on cross-functional teams in multiple jurisdictions, across time zones.
• Superior verbal and written communication skills.
• Strong organizational and attention to detail skills to handle large volumes of work associated with each case/matter.
• Advanced analytical skills to manage budgets and resources.
• Highly advanced technical skills to set-up, track, and maintain cases/matters.
• Initiative, independence, and an appreciation for the business operations side of the firm.

Minimum Education and Certification

• Bachelor’s Degree in paralegal studies, legal studies, or related field.
• For California Paralegals: Must meet the California Paralegal Requirements.

Minimum Years of Experience

• 10+ years’ experience as a Paralegal in a specific practice group.

Essential Job Expectations

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.
• Engage in both physical and sedentary activity, such as working at a computer for extended periods of time, participating in digital/virtual conference calls, and attending meetings as needed.
• Work under pressure and manage competing demands in a fast-paced environment.
• Perform all other duties, tasks, or projects as assigned.