Case Manager, 50 Penn (53038)

Responsibilities

• Actively coordinate day‑to‑day on‑site services for tenants on their caseload and ensure all service provision is representative of RiseBoro’s mission.
• Ensure tenancy of each resident through eviction prevention services, provide tenant/landlord mediation and advocacy when necessary, and work with the property management team to complete annual recertification paperwork.
• Complete needs assessments and develop ongoing, individualized, tenant‑goal‑based service plans; review plans periodically and document successful completion of tasks and objectives.
• Assess tenants’ potential barriers to maintaining stable housing and provide coaching, support, and referrals to improve housing retention, stability, quality of life, and self‑sufficiency (e.g., budgeting, life skills, tenancy, communication).
• Identify strategies to address short‑term or chronic issues such as substance use or mental illness that might compromise service‑plan goals.
• Provide ongoing optimal case management, timely assistance and advocacy, information and referrals to community services including supportive counseling and crisis intervention.
• Assist tenants with identifying additional benefits for which they may qualify, facilitate applications, and conduct advocacy as needed.
• Facilitate informal support networks among tenants through educational workshops, social activities, birthday parties, and holiday celebrations; provide translation during workshops as needed.
• Educate residents on available on‑site services and other community resources.
• Prepare and maintain up‑to‑date resident files, including records, eligibility information, services provided, outcomes, and relevant correspondence.
• Document all interactions and service provision promptly in the program’s case‑notes database.
• Maintain regular contact with tenants via home visits, telephone calls, and periodic inspections with property management staff.
• Coordinate with community partners to ensure residents can age in place, including home‑care services and discharge planning from inpatient facilities.
• Communicate with on‑site property management and maintenance staff on resident issues; obtain records of resident incidents and hospitalizations occurring off‑work hours.
• Track tenant health outcomes (hospitalizations, reasons, frequency) and assist residents in establishing health action plans based on medical provider recommendations.
• Assist tenants in securing transportation for medical appointments and community resources; accompany tenants to appointments when appropriate.
• Coordinate with the Supervisor and Program Director to issue bi‑annual resident satisfaction surveys to assess needs and interests.
• Perform other related duties based on program needs.

Competencies

• Demonstrated knowledge of case management; housing program case management preferred.
• Excellent verbal and written communication skills.
• Excellent organizational skills and strong attention to detail.
• Excellent time management skills with the ability to multitask and prioritize workflow.
• Excellent interpersonal and customer service skills.
• Self‑starter able to work independently with minimal supervision and collaboratively within a team.
• Genuine interest in the care and well‑being of older adults.
• Ability to provide quality services with compassion, patience, and empathy.
• Flexibility in scheduling/staffing to provide optimal client care.
• Maintain confidentiality at all times.
• Creative problem‑solving and critical thinking.
• Professional representation of RiseBoro with clients, visitors, co‑workers, and volunteers.
• Bilingual English/Spanish; ability to speak, read, and write in Spanish preferred.
• Proficient in Microsoft Office Suite, particularly Word and Excel.
• Commitment to RiseBoro’s mission, vision, and values.
• Understanding of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
• Commitment to supporting communities that have experienced systemic oppression and bias (e.g., people of color, LGBTQ+ people, immigrants, justice‑involved persons).

Education and Experience

Bachelor’s degree preferred with a minimum of two (2) years of case management experience (housing case management experience a plus). An associate degree with a minimum of four (4) years of case management experience is required (housing case management experience a plus).