Case Manager 2
The Coordinating Center (The Center) has more than 40 years of experience supporting children, youth, adults, and seniors living with complex medical needs and/or disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare, and a meaningful community life.
About the role
This full-time teleworking position requires visiting clients in the southern Maryland region. The Case Manager 2, Medical Day provides ongoing professional case management and advocacy work on behalf of applicants/participants (clients) in the Medical Day Care Services Waiver (MDCSW) Program. The role supports the mission of The Coordinating Center by delivering person-centered case management services while adhering to COMAR regulations, the parameters of the Maryland Department of Health (MDH) Office of Long Term Services and Supports, and The Center’s policies.
Responsibilities
- Develop a Person-Centered Plan of Service (POS) for all clients on your caseload.
- Conduct care coordination through telephonic outreach and on-site visits, including medical day care programs and client homes.
- Evaluate client needs using assessments and various information sources; recommend supports and services.
- Maintain consistent contact with clients and their designated support team to monitor well-being and identify service needs.
- Collaborate with community agencies and providers to connect clients to appropriate resources.
- Utilize critical thinking skills to address service issues and client crises.
- Educate clients and providers on using technology to access and track services.
- Identify and report suspected abuse, neglect, or exploitation with supervisor support.
- Submit Reportable Events to MDH upon notification of incidents or complaints.
- Educate individuals on advocacy resources and promote self-advocacy and positive health behaviors to support client well-being.
- Ensure compliance with all applicable COMAR regulations, contract requirements, and organizational policies.
- Document coordination activity and resource information in multiple computerized systems, including LTSS.
- Adhere to billing and documentation guidelines, including timely entry of case notes to meet minimum daily documentation and service hour requirements.
- Recommend improvements to programs, procedures, and service delivery effectiveness.
- Build and maintain relationships with long-term care facilities, state/county agencies, and law enforcement to support client needs.
- Manage own schedule to ensure timely completion of responsibilities.
- Attend staff meetings, in-services, and training sessions for skill development.
- Complete assigned case management tasks and resolve concerns as needed.
- Triage calls and inquiries from clients, families, providers, and agencies to resolve issues.
- Ensure compliance with all relevant federal, state, and local regulations.
- Actively participate in all assigned orientation, training, and precepting exercises.
- Demonstrate flexibility in responding to changing situations and reprioritizing work.
- Organize job functions and work area to effectively complete assignments.
- Minimize non-productive time by engaging in activities that support future needs of The Center.
Requirements
- Experience as a Supports Planner or CCS is required.
- Bachelor’s degree in a human service focus (psychology, social work, public health, etc.) is strongly preferred.
- Experience working with medical-based community resources is strongly preferred.
Benefits
- Comprehensive and award-winning benefits package, including medical, dental, and vision coverage.
- Matching 403b retirement plan.
- Short-term and long-term disability options.
- Medical FSA/HSA plans.
- 11 paid holidays and a winter break.
- Generous PTO accrual.
- Professional development funds and educational assistance.
- Quarterly success payments and mileage reimbursement.
Pay
$27.40/hour.