CASE MANAGEMENT SUPERVISOR

About the role

The Associate Benefits Opportunity Specialist I (ABOS I) serves as a Case Management Supervisor under the direction of the Associate Benefits Opportunity Specialist II. This role supervises a team of Benefits Opportunity Specialists (BOS) to manage the application process, eligibility determination, financial planning, and employment planning and monitoring for individuals and families.

Responsibilities

• Supervise a team of BOS staff handling the entire application process for new applicants, Family Assistance cases, Safety Net cases, and one-shot deals.
• Assign applications to staff, review recommendations, and sign off on benefits and case entries.
• Interview applicants, assess eligibility for immediate needs grants, public assistance, SNAP benefits, and Medicaid, and make referrals to other services.
• Prepare daily and weekly statistical reports and monthly audits.
• Assist with case consultations and guidance on difficult cases during the case planning process.
• Manage ongoing eligibility, assess participants, develop Employment Assessments and Plans, and implement strategies for achieving self-sufficiency.
• Review employment eligibility decisions and perform initial conference/conciliation interviews.
• Perform Mandatory Dispute Resolution.
• Interview and correspond with homebound clients.
• Handle quick service for walk-in or telephone clients, manage reported changes, provide information and documentation, and maintain contact with other teams.
• Interview and determine housing needs for tenants at risk of homelessness or already homeless, and assist in developing anti-eviction/housing intervention plans.
• May conduct field visits.

Requirements

• A four-year high school diploma or equivalent, and three years of full-time satisfactory experience in social/human services or a related field, providing either client services or employment planning/counseling services involving job development, skills assessment, and employment placement.
• A baccalaureate degree from an accredited college, plus eighteen months of full-time satisfactory experience as a Benefits Opportunity Specialist or in social/human services work.
• Colege credit from an accredited college may substitute for experience on a 60 semester credits for 9 months basis, but all candidates must have at least 18 months of full-time satisfactory experience.

Qualifications

• Four-year high school diploma or equivalent and three years of full-time satisfactory experience in social/human services or a related field, providing either client services or employment planning/counseling services involving job development, skills assessment, and employment placement.
• Bachelor’s degree from an accredited college and eighteen months of full-time satisfactory experience as a Benefits Opportunity Specialist or in social/human services work.
• Colege credit from an accredited college may substitute for experience on a 60 semester credits for 9 months basis, but all candidates must have at least 18 months of full-time satisfactory experience.

Skills

N/A

Benefits

N/A

Pay

N/A

Schedule

Monday - Friday

Additional Information

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on legally protected statuses.
• New York City residency is not required for this position.
• For more information about federal loan forgiveness programs and state repayment assistance programs, visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Additional Information

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Minor Metadata

Job ID: 769827
Posted until: August 21, 2026
Title code: 56316
Civil service title: ASSOCIATE BENEFITS OPPORTUNITY
Title classification: Competitive-1
Business title: CASE MANAGEMENT SUPERVISOR
- Experienced (non-manager)
Job level: 01
Number of positions: 1
Work location: 1910 Monterey Ave., Bronx