Case Management Supervisor

About the role

Bethany Christian Services is a nonprofit organization that operates across 29 states, focusing on ensuring children are safe, loved, and connected through various services such as family strengthening, foster care and adoption support, and refugee care. The organization is guided by its Christian mission and shared values, which include being motivated by faith, supporting one another, championing justice, pursuing excellence, and staying committed to the long term.

Responsibilities

• Lead, model, and mentor the development of Sanctuary Model of Care principles in case management team and the programs;
• Supervise staff in alignment with job requirements, program and agency expectations, DHHS licensing, BAL, ORR, and COA requirements;
• Effectively distribute case assignments in a fair and equitable manner;
• Develop, update, and maintain the program operation manuals;
• Promote effective operations through hiring, training, and orientation of new hires;
• Conduct weekly individual and team supervision meetings with direct reports and interns;
• Build and sustain a cohesive team while cultivating a positive employee morale;
• Ensure agency policies and procedures are enforced through employee evaluations, conference request, time sheets, and reimbursement vouchers;
• Manage employee vacation scheduling to ensure adequate coverage for program service needs;
• Ensure integration of case management personnel with treatment team outcome and therapeutic needs;
• Stay up to date on current industry trends and theories while recommending changes in agency policies and practices when appropriate;
• Participate in the preparation of annual budget, goals and objectives for the program;
• Develop, maintain, and enhance positive work relationships with referral sources, state and federal agencies, volunteer and community agencies, employers, and individuals;
• Actively participate in community forums relevant to primary job responsibilities;
• Effectively and efficiently track all report submissions to ensure timeliness and accuracy;
• Attend training as needed and apply newly gained knowledge to provided service;
• Maintain an awareness of current trends, theories, state licensing regulations, legislation and practices through the review of professional journals and literature, participation in relevant educational forums;
• Attend project teams, local, and national meetings to enhance provision of services to populations served;
• Receive and process intake and referrals in a timely manner;
• Establish and maintain post residential placement options including a network of SIL homes;
• Care for discharge and aftercare services in conjunction with Aftercare Specialist;
• Develop community resources for youth including job placements and volunteer opportunities;
• Participate in and ensure that on-call system meets program needs;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

Requirements

• Master's degree in behavioral sciences, human services or social services field from an accredited college and four (4) years of progressive employment experience that demonstrates supervisory and case management experience;
• OR Bachelor's degree and four (4) years of progressive employment experience that demonstrates supervisory and case management experience. At least one (1) year of experience managing others;
• Bilingual in English/Spanish preferred;
• Active Child Welfare Certification in the state of the work location may be required;
• Obtain and maintain the appropriate professional licensure and registration, if applicable;
• Demonstrated ability with providing excellent clinical, therapeutic, and crisis intervention skills;
• Excellent verbal and written communication skills;
• Must exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Work well under pressure and adaptable to change;
• Exhibit integrity and good moral character to provide appropriate care;
• Be properly trained and licensed, as necessary;
• Must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route: TDap or Tdap: Complete primary vaccination series. If primary vaccination series completed in childhood, one Tdap dose in adulthood.

Qualifications

• Results of medical examination (as required by State Licensing, including results of TB tests and immunization records).
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite.
• Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany.
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage.
• Pass a criminal history screen, including state and local child protection agency registries.

Skills

• Ability to apply the principles of logic and critical thinking with problem solving;
• Excellent verbal and written communication skills;
• Proven ability to manage and supervise a team;
• Strong organizational and administrative skills;
• Knowledge of child welfare and social services;
• Ability to work independently and as part of a team;
• Ability to handle sensitive and confidential information;
• Ability to communicate effectively with clients, families, and colleagues;
• Ability to develop and maintain positive relationships with referral sources, state and federal agencies, volunteer and community agencies, employers, and individuals;
• Ability to stay up to date on current industry trends and theories;
• Ability to recommend changes in agency policies and practices when appropriate;
• Ability to attend training and apply newly gained knowledge to provided service;
• Ability to maintain an awareness of current trends, theories, state licensing regulations, legislation and practices;
• Ability to attend project teams, local, and national meetings to enhance provision of services to populations served;
• Ability to receive and process intake and referrals in a timely manner;
• Ability to establish and maintain post residential placement options including a network of SIL homes;
• Ability to coordinate discharge and aftercare services in conjunction with Aftercare Specialist;
• Ability to develop community resources for youth including job placements and volunteer opportunities;
• Ability to participate in and ensure that on-call system meets program needs;
• Ability to complete other duties as assigned.

Benefits

• Comprehensive health insurance (medical, dental, and vision)
• 403(b) retirement plan with employer match eligibility
• Generous time off (11 paid holidays, PTO Your Way, paid parental leave, separate sick and paid absence banks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program
• Employer paid long-term disability and group term life insurance

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.