Case Management Supervisor

Massachusetts Mentor, a part of the Sevita family, provides Residential and Treatment Foster Care services to youth who may be facing out-of-home placements, transitioning back into the family home or independent living alternatives, or involved in the juvenile justice system. Through our personalized programming, we help youth gain stability, comfort and confidence to overcome all challenges and live well.

About the role

As Supervisor I, Case Management, you will supervise cases and manage/supervise the case management team for the program. You will provide direction, support, and counsel to team members every week, and resolve employee problems within position responsibilities.

Responsibilities

• Supervise cases within the assigned management team for individuals in programs for At-Risk Youth or individuals with intellectual or development deficits.
• Manage and supervise case management team, including performance evaluations, scheduling, orientation, and training.
• Make recommendations on decisions for employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
• Determine caseloads and assign cases to teams; review treatment plans to ensure completeness and accuracy.
• Track all necessary data related to case management performance targets and timeliness of reports; maintain internal and external file compliance.
• Interview individuals served to obtain medical history data and other pertinent information; conduct intake and administer diagnostic tests to identify behavioral and personality traits; document results.
• Assist in the development and implementation of the Individual Service Plans (ISP) including annual, ongoing meetings.
• Consult with a treatment team, including a medical doctor and other specialists, in decisions related to changes in a treatment plan, amend the plan as directed, and arrange additional support as necessary.
• Plan, arrange, and/or administer therapeutic treatment such as behavior modification, social skills, anger management, and stress management therapy based on a professional license or clinical competency.
• Refer individuals to supportive services to supplement treatment and counseling as required.
• Provide on-call coverage for caseload and participate in rotational emergency coverage and crisis intervention support, as needed.
• Conduct supervisory home visits and counsel individuals and groups as needed.
• Ensure that initial and ongoing RBWO waivers are completed and submitted promptly, and that SCORE is updated and accurate at all times if required by state.

Requirements

• Bachelor’s Degree in related field.
• Master’s degree in Social Services if required by state.
• Two to four years of experience in human services.
• Minimum of one year of experience as a Case Manager.
• Current CPR/First Aid Certification as required by state/program.

Skills

• Self-motivated and detail-oriented with ability to multi-task.
• Strong analytical and communication skills with ability to build rapport with a team.
• Ability to exercise sound judgment and independently problem-solve.

Benefits

• Full compensation/benefits package for full-time employees.
• 401(k) with company match.
• Paid time off and holiday pay.
• Nationwide career development and advancement opportunities.

Pay

$68,000 per year plus a $5,000 bonus.