Case Coordinator - Bilingual Spanish/English

Job Summary

Under the Case Manager's supervision, the Case Coordinator will monitor and coordinate provision of Early Intervention therapeutic services to children with developmental delays.

Essential Duties and Responsibilities

• Support therapists and families and ensure that Early Intervention services are provided in accordance with NY State and EI Program rules and regulations
• Process newly approved service authorizations and provide therapists with necessary information and documentation
• Help providers establish contact with parents and assist with scheduling of therapy sessions
• Cookordinate with therapists, parents, and Service Coordinators to facilitate timely and consistent provision of services
• Communicate with pediatricians and medical personnel to obtain prescriptions and medical clearance when needed
• Follow up with service providers to request and obtain progress reports in a timely manner
• Follow up with service providers, service coordinators, and parents to obtain necessary documentation and consent forms
• Conduct parent surveys on a regular basis to ensure parents' satisfaction with services
• Document all information that pertains to the child's Early Intervention services in the case activity log
• Update the company's database and ensure it contains accurate information
• Maintain positive professional relationship with Service Coordinators and service providers
• Respond to e-mail and phone inquiries from Service Coordinators, therapists, and office staff promptly
• Collaborate with other departments, such as Staffing, Provider Relations, Billing, etc.
• Other duties as assigned by the manager

Qualifications and Other Requirements

• Fluency in Spanish required - spoken, written, reading
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational, time-management, and analytical skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to work in a fast-paced environment
• Bachelor's Degree Preferred

Physical Requirements of the Role

• Occasionally ascends/descends stairs going to, while at, or leaving work location or facilities traveled to for work events.
• Must be able to remain in a stationary position for prolonged periods of time up to 90% of the work day working on a computer/electronic device.
• The ability to observe details at close range (within a few feet of the observer).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Benefits Include

• Comprehensive medical, dental, and vision coverage, and 401 with employer match
• Short- and long-term disability coverage as well as life, flex spending, and commuter benefits
• Paid time off, sick time, and holiday pay
• Variety of Employee Discounts on Entertainment and Equipment
• Educational reimbursement and referral bonuses
• Structured initial training
• Monthly administrative events and so much more!

Pay

Hourly Rate: $20 - $21 per hour

Schedule

Hours: Monday-Friday-Friday: 9:00 am-5:30 pm. Note that this role is in office daily – it is not a remote position.