Case Analyst

About the role

The Case Analyst supports expert-led projects by managing case workflows, coordinating resources, and maintaining accurate documentation throughout the case lifecycle. This role ensures smooth operations from case intake through case completion and serves as a key liaison between internal teams, external partners, and clients. This is a fully remote position; candidates must reside in the United States within the Central Time Zone to support collaboration with team members and clients.

Responsibilities

• Assist experts in maintaining project workflow from case intake to completion by determining case eligibility and project scope
• Planning for case needs
• Creating and monitoring project schedules to manage deadlines
• Coordinating and monitoring the receipt of records and the provision of services
• Initiating records requests and searches
• Disseminating information between the experts and the clients
• Tracking case progress
• Maintain project records by documenting events and completion status
• Work with experts to handle project issues as they arise
• Interact with parties inside and outside the organization
• Provide case status and case information in response to requests verbally and in writing
• Improve workflow by analyzing outcomes; monitoring variances; identifying trends; recommending actions to management
• Enhance the organization's reputation by providing high-quality services to clients
• Perform additional duties as assigned

Requirements

• 2+ years of experience in case management, project coordination, legal support, or a related professional services environment
• High school diploma or equivalent required; some college coursework or an associate degree preferred
• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and Salesforce, NetSuite, Egnyte, or similar case management and document management systems
• Self-motivated with attention to detail and accuracy

Benefits

• Employee-focused culture
• Strong commitment to work-life balance
• Remote work
• Flexible vacation & Paid holidays
• Paid family care/sick leave
• Parental leave
• Medical, Dental, Vision + more
• 401k w/match
• Career growth
• Competitive salaries