Case Review Analyst

About the role

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. With over 40 years of experience uniting talent and technology, CAI delivers tailor‑made solutions across public and commercial sectors and is a leader in bringing neurodiversity to the enterprise.

We are seeking a motivated Case Review Analyst for a full‑time, onsite position in Newark, DE. The role involves reviewing cases completed by case workers, determining benefit eligibility, documenting errors, and providing detailed feedback.

Responsibilities

• Review cases completed by case workers determining benefit eligibility
• Document errors and provide detailed feedback regarding cases
• Investigate and document constituent complaints
• Identify fraud or abuse in public assistance programs and know how to report it appropriately
• Maintain confidentiality in all situations
• Communicate with clients regarding their case as necessary
• Provide answers to questions from Case Workers regarding cases at hand
• Provide details regarding training opportunities based on error trends to management
• Perform any further duties assigned by management

Requirements

• Minimum of one year case management or processing assistance programs for State government experience
• Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience
• Proficiency with Microsoft Office Suite
• Data entry experience
• Attention to detail
• Outstanding organizational skills
• Good analytical skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities
• Solid interpersonal skills and ability to work on a team
• Ability to drive work to completion and escalate when necessary
• Team‑oriented individuals who want to make a difference in the community
• Reliable transportation to/from the office and punctual attendance
• Availability to work a minimum of one Saturday per month if required

Qualifications

• Strong written and verbal bilingual communication skills (preferred)
• Experience with OnBase (preferred)

Physical Demands

• Sedentary work involving sitting or remaining stationary most of the time, with occasional movement around the office for meetings
• Ability to conduct repetitive tasks on a computer using mouse, keyboard, and monitor
• Ability to safely and successfully perform essential job functions consistent with ADA and other federal, state, and local standards

Pay

$20 per hour (exact compensation may vary based on location, experience, and education)

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement account access
• Paid sick leave and/or other paid time off as provided by applicable law

Schedule

Full‑time, onsite position in Newark, DE; may require occasional Saturday work.