Case Review Analyst

About the Role

We are looking for a motivated Case Review Analyst to review cases completed by case workers, determining benefit eligibility, document errors, and provide detailed feedback regarding cases. This position is a full-time, long-term opportunity that is onsite in Newark, DE.

Responsibilities

• Investigate and document constituent complaints
• Identify fraud or abuse in public assistance programs and report it appropriately
• Review cases completed by case workers to determine benefit eligibility
• Document errors and provide detailed feedback regarding cases
• Provide details regarding training opportunities based on error trends to management
• Maintain confidentiality in all situations
• Communicate with clients regarding their case as necessary
• Provide answers to questions from Case Workers regarding cases at hand
• Perform any further duties assigned by management

Requirements

• Minimum of one year case management or processing programs of assistance for State government experience
• Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies, and procedures, or related experience
• Microsoft Office Suite proficiency
• Data Entry experience
• Attention to Detail
• Outstanding organizational skills
• Good analytical skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities
• Solid interpersonal skills and ability to work on a team
• Ability to drive work to completion and escalate when necessary
• Transportation to/from office, dependable and on time
• Availability to work a minimum of one Saturday a month if necessary

Qualifications

• Strong working knowledge of Federal laws, rules, regulations, standards, and State Policy related to how public assistance programs are administered by the Division of Social Services

Preferred Qualifications

• Strong written and verbal bilingual communication skills
• OnBase experience

Physical Demands

• Ability to safely and successfully perform essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Pay

$20 per hour. Exact compensation may vary based on several factors, including location, experience, and education.

Benefits

• Medical, dental, and vision insurance
• 401k retirement account access
• Paid sick leave and/or other paid time off as provided by applicable law