Case Management Analyst

Location: Remote (U.S) | Level: Staff | Clearance: Public Trust

About the role

Montcure, LLC is an SBA-certified Service-Disabled Veteran-Owned Small Business delivering financial management, audit readiness, internal controls, data analytics, and program support to federal clients across the Department of Defense and civilian agencies. This role supports a Department of Defense health program serving wounded, ill, and injured service members and their caregivers.

Responsibilities

• Execute individual case actions within a one-business-day clock: disenrollment, re-enrollment, deferment determinations, and duplicate-case decisions
• Apply written decision rules and record the rule applied and evidence relied on for each determination
• Manage the program mailbox and case intake queue
• Monitor cases against established timeliness goals
• Verify separation dates against personnel record sources

Requirements

• Bachelor's degree
• 2+ years applying written eligibility or procedural rules to individual cases
• Demonstrated ability to meet a one-business-day action standard
• Experience documenting determinations, including the rule applied and the evidence relied upon
• Experience managing a shared mailbox or case intake queue
• Experience coordinating record corrections with external organizations
• Sound judgment handling sensitive individual case information

Qualifications

• Military personnel, benefits eligibility, or medical board case processing experience
• Experience with the Veterans Tracking Application or a comparable case system of record
• Familiarity with Disability Evaluation System or Integrated DES case actions
• Experience monitoring cases against established timeliness goals
• Experience with personnel record verification sources

Benefits

• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid time off (PTO)

Pay

Salary: $60,000 - 70,000 per year, commensurate with experience and qualifications.

Status: Contingency – This work is contingent upon award.