Case Aide (Human Services Assistant 2)

About the role

The Oregon Department of Human Services is seeking a Case Aide (Human Service Assistant 2) to support the Aging and People with Disabilities team based in either John Day or Burns office.

Responsibilities

• Travel regularly between the John Day and Burns APD offices, following a set schedule with designated on-site workdays at each location.
• Maintain and update electronic case files, ensuring required documents are obtained, organized, and narrated daily.
• Prepare client packets, forms, brochures, and other necessary documentation.
• Contact clients to schedule assessments, appointments, and interpreters; manage Case Manager’s scheduling as needed.
• Support case managers provide long-term care to seniors and people with disabilities.
• Conduct home visits for signatures, wellness checks, form completion, and delivery of essential items.
• Assist clients with placement visits, move coordination, and securing household items through community resources.
• Obtain bids and coordinate referrals for K-Plan ancillary services and other specialized supports.
• Monitor client safety and functioning, reporting significant changes or concerns promptly to Case Managers or Supervisors.
• Cook up community service referrals such as RN contracts, Lifeline, Meals on Wheels, and manage facility alerts.
• Provide administrative and team support, including occasional front desk coverage and issuing EBT cards.
• Be a contact for Home Care Workers about vouchers, payments, and general questions.
• Manage mail, upload documents, schedule appointments, and handle calendars and office communication.
• Keep case managers informed, document actions in case files, and adapt to their differing work styles to support team tasks, meetings, and client needs.

Requirements

• A valid driver’s license and acceptable driving record are required for this position.
• One year of experience assisting professionals in one or more of the following specialized social program areas.
• Economically disadvantaged
• Substance use and dependency
• Disability Services
• Child abuse and neglect
• Juvenile delinquency
• Any degree in a related mental health or human services program may substitute for six months of the required experience.

Essential Attributes

• Experience collaborating well with others such as with Case Managers, clients, and community partners.
• Experience handling confidential documents or information responsibly while demonstrating good judgment when documenting concerns and applying policy.
• Experience understanding and responding to client needs while supporting them through sensitive situations.
• Experience staying organized and adapting to changing workloads.
• Experience communicating respectfully with people from different cultures, whether in person, in writing, or over the phone.

Benefits

• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the salary range listed).
• Awesome benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

• Veterans’ And Oregon National Guard Preference Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.