Case Aide (Human Services Assistant 2)

About the Role

The Oregon Department of Human Services is seeking a Case Aide (Human Services Assistant 2) to join the Aging and People with Disabilities team in the North Bend office. This role involves working alongside experienced Case Managers to assess needs, coordinate services, and ensure continuity of care for older adults and people with disabilities. You will build trusted relationships with clients and families, assist with accessing essential services, and support individuals in maintaining independence and well-being.

This position is based in North Bend, Oregon, on the Oregon Coast, with regular in-person work at the North Bend office.

Responsibilities

• Work across all Aging and People with Disabilities program areas as a member of the service delivery team.
• Assist case managers in providing long-term care services and financial benefits to older adults and people with disabilities.
• Conduct regular home visits to monitor the effectiveness of service plans and assist with documentation required for long-term care services and financial benefits.
• Support case managers by assessing clients' health and functional status and identifying indicators of potential abuse or neglect.
• Process and enter authorized payments for services such as homecare workers, in-home agencies, Meals on Wheels, Behavioral Support and Services, and Emergency Response Systems.
• Communicate directly with service providers and clients regarding long-term care services and benefits.
• Coordinate and perform administrative and support activities, including documentation, data entry, transportation, client visitation, and communication with service providers.
• Maintain accurate and timely case management records through computer data entry.

Requirements

• A valid driver’s license and acceptable driving record are required for this position.
• One year of experience assisting professionals in one or more of the following specialized social program areas:
  • Economically disadvantaged
  • Substance use and dependency
  • Disability Services
  • Child abuse and neglect
  • Juvenile delinquency
• Any degree in a related mental health or human services program may substitute for six months of the required experience.

Skills

• Experience maintaining the confidentiality of sensitive information, including financial, medical, or protected health information (PHI).
• Experience organizing and managing multiple priorities while adapting to frequent interruptions and changing workloads.
• Experience collaborating with coworkers, clients, service providers, or community partners to coordinate services or accomplish shared goals.
• Experience using and learning computer systems, such as Outlook and Excel, to accurately enter data, document information, maintain records, or process case-related information.

Working Conditions

• The majority of work will be performed in person at the ODHS office in North Bend, with regular travel to clients' homes, hospitals, nursing homes, and other community provider locations.
• Typical work schedule is Monday through Friday, 8 a.m. to 5 p.m. Pacific Standard Time (PST). Occasional compensated overtime may be required.
• Local travel is required, including driving state vehicles to a variety of locations, including rural areas, in varying weather and road conditions.
• Interaction with individuals and families from diverse backgrounds, including those who have experienced trauma and may be experiencing emotional or behavioral challenges.
• Work in a variety of home and community environments that may include unsanitary conditions, environmental hazards, animals, or exposure to contagious illnesses.

Background Checks

• A valid driver’s license and acceptable driving record are required.
• If selected as a finalist, a criminal history and background check will be conducted. Adverse findings may lead to disqualification.
• Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm work authorization.
• The Oregon Department of Human Services does not offer visa sponsorship.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

Salary range: $3,642 - $4,954 per month.

Schedule

This is a permanent, full-time position with a typical schedule of Monday through Friday, 8 a.m. to 5 p.m. Pacific Standard Time (PST). Occasional compensated overtime may be required.

This position is represented by the Service Employees International Union (SEIU).